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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

Jimbob7
Level 1: Cadet

Been on the chat and tried to call all afternoon to speak to someone. Had one agent contact me on the chat and then advised there was a cable problem and then disappeared after waiting 2 hours, to then be contacted by another agent asking me for my d ...

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

rustyrooster
Level 1: Cadet

I have a HFC nbn connection with Telstra. I have replaced the Telstra modem with my own and it does not have a phone connection. So I am not using the landline connection at the moment but if the new modem does not work out I may go back to the Telst ...

Yvonne5236
Level 1: Cadet

NBN

I keep getting recorded telephone calls saying that my NBN will be discontinued within 24hours. It always comes through as a private call and there is no chance of speaking to anyone. Could someone please help me sort out this problem.Yvonne Radzevic ...

unsoundguy
Level 1: Cadet

I was chatting to someone on the Telstra App, via messages, (a service that I dislike immensely, I would much rather speak to someone) and my issues were that I was seeing my daughter in-laws mobile phone account on my personal bigpond login? and I w ...

Moderator coffeefrappe
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

gumnut_baby
Level 1: Cadet

Here is the link to Telstra's announcement https://exchange.telstra.com.au/fast-speeds-at-home-with-telstra-nbn-and-5g/ but no one in Telstra seems able to provide any info ...

Andy130
Level 1: Cadet

I am trying to connect a battery camera to wifi it only allows 2.4 what’s mine 

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

unsoundguy
Level 1: Cadet

I was chatting to someone on the Telstra App, via messages, (a service that I dislike immensely, I would much rather speak to someone) and my issues were that I was seeing my daughter in-laws mobile phone account on my personal bigpond login? and I w ...

Jabsehumdekha
Level 1: Cadet

NBN Technician appointment is on 21/10 morning. Telstra package message says it will arrive in few days. Does the package need to arrive before the technician?
What if it doesn't arrive before the NBN technician comes to my house?
Thanks

Remuse2
Level 2: Rookie

Next week I hope to switch from ADSL2+  to the nbn (FTTC) . With my current ADSL2+ I use my own Netgear D7000 functioning as a modem-router.  Telstra have sent me the nbn connection device & a Telstra Smart Modem Gen 2 (LH1000) - & I expect these wil ...

DrivenMad_2
Level 2: Rookie

I cannot connect a friends HP Series B110 printer via wireless to their newly installed NBN connection using their Telstra GEN 2 smart modem. The message on the printer says incorrect paraphrase. I have looked at a similar CrowdSupport post for conne ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

rprinzen1
Level 2: Rookie

I am going over to NBN FTTC from cable shortly and my Telstra Smart modem gen 2 is in the office connected presently to the coaxial cable point there . I want to keep the Telstra modem in the office. The office has the second phone socket . It is an ...

SifatK
Level 2: Rookie

Hi I have read a few posts with similar issues but couldn't really found a resolution. I am using Telstra Smart Modem Gen 2 and I guess, from the beginning it doesn't broadcast 2.4 GHz which causes a lot of devices of mine not getting connected to th ...

ausbunny
Level 2: Rookie

NBN connection kit (NBN box and Telstra smart modem) just delivered.I currently have my Tesltra account with coaxial feed to a Telstra modem for high speed internet. It's working well.I expected an NBN box with the same compatible coaxial connector.W ...

rustyrooster
Level 1: Cadet

I have a HFC nbn connection with Telstra. I have replaced the Telstra modem with my own and it does not have a phone connection. So I am not using the landline connection at the moment but if the new modem does not work out I may go back to the Telst ...

Yvonne5236
Level 1: Cadet

NBN

I keep getting recorded telephone calls saying that my NBN will be discontinued within 24hours. It always comes through as a private call and there is no chance of speaking to anyone. Could someone please help me sort out this problem.Yvonne Radzevic ...

Moderator coffeefrappe
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Belladona2
Level 1: Cadet
stuartj9
Level 3: Gumshoe

Every so often my NBN connection drops out. It can happen at any time of the day.My Sony Bravia tv is connected to Gen2 modem by LAN cable and i will be streaming something it then starts buffering and says it has lost connection with server.I am on ...

Abeldt
Level 1: Cadet

We have just joined Telstra and got our smart modem gen 2 yesterday, we have connected it to the NBN box but only have the backup 3G/4G running. I have rebooted the NBN box and Smart modem a couple of times, one can see at the back once rebooted that ...

Peter612
Level 1: Cadet
Arajjang
Level 1: Cadet

I couldn’t use to my home NBN service from April to until now. I called too many times for fix my NBN. But nobody didn’t try to fix at all. Eventually, despite the fact that I was so angry with the Telstra company that Telstra company is just avoid r ...

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