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Wen66
Level 2: Rookie

Live on the Far South Coast of NSW. NBN was installed 25th May  NBN stopped working on Saturday night 29th May just as about to watch Kayo Sports- NRL . Rang Telstra with mobile and was on hold for 1hour 10mins and gave up. NBN was working again the ...

Michael3016
Level 1: Cadet

rying to set up Smart WIFI Booster Gen 2, works ok when connected via ethernet cable as per set up instructions. But will not work via WIFI, the status light when on on WIFI is blinking blue.Any one else had this problem 

Skippper
Level 1: Cadet

How do I find out what Broadband service I currently have? 

DarinS
Level 1: Cadet

Does anyone know how to do this? The current contact online just runs me around in circles, says to get accessories in the Telstra store, but the smart modem is not listed.

Kimberley3
Level 1: Cadet

I am trying to reactivate an old bigpond email account that I had linked to an old broadband modem but since ended that telstra service broadband use and since then have resigned up with telstra for our home internet service.  Always had telstra mobi ...

doode
Level 1: Cadet

I currently have ADSL2+ phone line package. My area is now NBN ready, am I automatically put on some NBN plan or will i remain on ADSL2+ ?

Disgruntleduser
Level 1: Cadet

No phone no internet since 20 May 2020. When am I getting my modem?No phone or internet and when I contact via a friends mobile phone they give me web addresses to go to!!!!!!!. They say I have my modem delivered...but I haven't. They tell me my phon ...

E-Dawg
Level 1: Cadet

I have recently been connected to ADSL2+ with the Telstra Smart Modem - Since getting the connection not once has the internet worked. We went onto the mobile network and then since then the light has been blue on the modem. I have reset and turned o ...

JoJoAxe
Level 1: Cadet

I put a move order in on 21/5/2020 and received an email with a reference stating I would be contacted within 24-48hrs - this has not happened. I try and message through the HELP function on the Telstra app and not getting response until the next day ...

WA279
Level 1: Cadet

The blue "manage" button that we used to manage our Parental Controls under the Add-ons section in the Internet section of the Telstra app has disappeared, hence can't modify any of your parental controls already set up. Kids have gone back to school ...

nigwooo
Level 3: Gumshoe

New NBN connection with telstra router putting out four wifi signals: 2.4GHz normal that we use (working well) and the same on 5GHz both of which I can disable at router address; however, also puts out guest 1 and guest 2 signals that are Telstra Air ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Ave02
Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Dan_Ags
Level 1: Cadet

I have recently switched to Telstra NBN FTTN with a smart modem. I have been using my previous ADSL ISP for the first week with the new modem and everything was fine. I then cancelled that service to rely on the backup 4g with the modem until my NBN ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

Wen66
Level 2: Rookie

Live on the Far South Coast of NSW. NBN was installed 25th May  NBN stopped working on Saturday night 29th May just as about to watch Kayo Sports- NRL . Rang Telstra with mobile and was on hold for 1hour 10mins and gave up. NBN was working again the ...

DarinS
Level 1: Cadet

Does anyone know how to do this? The current contact online just runs me around in circles, says to get accessories in the Telstra store, but the smart modem is not listed.

Kimberley3
Level 1: Cadet

I am trying to reactivate an old bigpond email account that I had linked to an old broadband modem but since ended that telstra service broadband use and since then have resigned up with telstra for our home internet service.  Always had telstra mobi ...

Disgruntleduser
Level 1: Cadet

No phone no internet since 20 May 2020. When am I getting my modem?No phone or internet and when I contact via a friends mobile phone they give me web addresses to go to!!!!!!!. They say I have my modem delivered...but I haven't. They tell me my phon ...

E-Dawg
Level 1: Cadet

I have recently been connected to ADSL2+ with the Telstra Smart Modem - Since getting the connection not once has the internet worked. We went onto the mobile network and then since then the light has been blue on the modem. I have reset and turned o ...

sasfasfa
Level 1: Cadet

Hi everyone, I have been waiting 4 weeks for my iphone order. Has anyone else had this problem? I heard it has something to do with the issues at Toll.

Jaymate
Level 1: Cadet

Hi There!
I own a Game server (Garry's Mod) and it's run on a new dedicated server I got (I had a weaker VPS with a different IP which people could connect to). However, it seems as if the IP is being blocked by Telstra as I can connect on Voda anothe ...

illusionFOREVER
Level 1: Cadet

Hi, Placed an order for home broadband 2 weeks ago and still have not received any information on the order, there's no record of my order number???? There's no telephone support and no chat only the virtual assistant which is useless. Anyone tell me ...

bobu
Level 1: Cadet

I have Foxtel through Telstra and want to know if there is anything extra I have to do in this regard, when self switching to nbn connection.

ant43
Level 1: Cadet

Technician installed nbn on Friday morning . He said it should be working .  Sunday 1153 it is still not working. When he left he said it was all installed correctly.  He said contact Telstra. Well they said it takes 24 to 48 hours to activated . Sti ...

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