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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

theonlinemick
Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

rtelements
Level 1: Cadet

Hello everyone, I have exhausted all resources and am hoping someone from Telstra could assist here. Since Sunday the 2nd of August when Telstra services experienced interruptions my internet service has been very unstable. Typical speeds prior to th ...

Bean3
Level 1: Cadet

My WiFi channel always changes on its own even though I turned off band steering and made sure its not on auto. When i try to put it on a specific channel and save it changes to that channel but a minute later it reverts back to auto for some reason. ...

Charles0100
Level 1: Cadet

I can not connect to the NBN after I was moving home. I called Telstra team on 22 JULY, they said they will cut off my internet connection until 4 August. It's 5 August now but nothing changed. I called Telstra today and a lady just asks me if I havi ...

Retiring
Level 2: Rookie

Was a new NBN connection 3 years ago with no issues. Now for the past 4 months at around 1.30pm every day the internet drops out for only about 4 minutes max. We have made no changes i.e. no new security systems connected etc. We have the usual smart ...

brainmore
Level 1: Cadet

I asked to change from cable to nbn but I don't ask the professional installation service. I got the email for the appointment that I don't want and I think I have to pay the fee. How can I change the option  that  I don't want?

Garysanchez
Level 1: Cadet

My sent folder does not save any of my sent emails, I have tried playing with the settings as mentioned in previous posts or technical support etc but it still doesn't work. It only randomly saves emails every now and then. Its been going on for awhi ...

Maclennan
Level 1: Cadet
sharpykaz
Level 1: Cadet

hi there, just connected to NBN using new connection box and modem. although we can see and connect to wifi on our devices, the lights on the black nbn connection box are blinking, not solid (only 3 light up, not 4), and the light on the white box is ...

B15
Level 2: Rookie

Why is Telstra forcing me to a more expensive internet connection?I have tried ringing..."sorry we are all concern but cant take your call..." tried to log in to My Account and change it that way...no can do..."you must use the app"...Why?? Downloade ...

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

cca7
Level 1: Cadet

Hi, I am at the end of my patience with Telstra after 20 odd years. I am now on my third modem since having the NBN, and now my wi fi keeps disconnecting several times a day, at any time, and it won't even connect in the bedroom which has always been ...

Storks70
Level 2: Rookie

I currently have both my NBN box and Smart Modem in a wardrobe.I was hoping that I could move my modem to a more central location to improve my Wi-Fi.As my place is wired for ethernet, am I able to plug the NBN box into an ethernet port and then plug ...

bigorangecat
Level 1: Cadet

I purchased an old house in an area that has FTTC which I want to connect to. The technician told me that the line is blocked or broken. He couldn't tell where the copper is located, and that I would have to dig a trench in my front yard at a cost to ...

Digstar
Level 3: Gumshoe

(Edit- for some reason marked as spam when posting a little while ago) I placed an NBN order and received a confirmation email on the 9th May 2020. Since then no contact or status update for the next six weeks. (30 June 2020) I tried to contact Telst ...

rtelements
Level 1: Cadet

Hello everyone, I have exhausted all resources and am hoping someone from Telstra could assist here. Since Sunday the 2nd of August when Telstra services experienced interruptions my internet service has been very unstable. Typical speeds prior to th ...

Charles0100
Level 1: Cadet

I can not connect to the NBN after I was moving home. I called Telstra team on 22 JULY, they said they will cut off my internet connection until 4 August. It's 5 August now but nothing changed. I called Telstra today and a lady just asks me if I havi ...

brainmore
Level 1: Cadet

I asked to change from cable to nbn but I don't ask the professional installation service. I got the email for the appointment that I don't want and I think I have to pay the fee. How can I change the option  that  I don't want?

Maclennan
Level 1: Cadet
sharpykaz
Level 1: Cadet

hi there, just connected to NBN using new connection box and modem. although we can see and connect to wifi on our devices, the lights on the black nbn connection box are blinking, not solid (only 3 light up, not 4), and the light on the white box is ...

BazLDG
Level 2: Rookie

Telstra would have to be, without exception, the most frustrating company to try to deal with.  I have tried, without any form of success, to make contact with ANY Telstra department, either by message or phone, and am now left none the wiserand a lo ...

Daisymay1
Level 1: Cadet

The IP server address could not be found

pidasms
Level 1: Cadet

like many people NBN dropped out Sunday around midday, unlike most, mine has not come back on. I have ran the automated line test, it is ok, then when I rang the number and answered the questions it said to contact via messaging they would text a lin ...

Dfal
Level 1: Cadet

Could someone point me to the cheapest voice only plan for a pensioner. A few local calls a week at best and very rarely interstate.
Cheers
Dave

haden1
Level 1: Cadet

I am in the apartment building (self-owned apartment) and received the NBN modem after ordering. NBN technician also came to my building to installed before the modem delivered. But the Internet is still not accessible after the modem delivered.   I ...

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