CrowdSupport®
Broadband & nbn™

Home Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
legenderek
Level 1: Cadet

Lately, I have been having problems with my home internet. My computer is connected via ethernet yet often times the internet would slow down quite dramatically. This is usually fixed after a quick restart of the Telstra gateway, but it doesn't alway ...

Qay
Level 1: Cadet

I am waiting for my NBN order to be completed but it is being put on hold for more than a week and i tried to contact telstra at 132203 for the explanation of what going on but cant get through to speak with them as the system directed me to use the ...

dlukose
Level 1: Cadet

Hello Everyone,I am urgently seeking help to find out how I can terminate my home internet service with Telstra. all the contact info and call centre seems to be not providing any service. I also want to downgrade my mobile plan with Telstra. It is q ...

Allopyth
Level 1: Cadet

I put in an order today to upgrade to an NBN plan (currently on an ADSL2+ plan bundle called "Home Internet Entertainment") and I chose the "Just Telstra internet" with "Unlimited" which is $90/mth.  I clicked the critical information summary (https: ...

Aussiefx70
Level 1: Cadet

I've had the "pleasure" of being stuck with the old F@st5355 NBN router (one of the worst wifi routers I've had the displeasure of dealing with) but recently my neighbour gave me their DJA0230 which they had lying around. Plugged it in and it wouldn' ...

ozsurf
Level 1: Cadet

I live on a relatively new (8 Years) development that is a Telstra Smart Community with FTTP in place. Will Velocity users be able to access the new 1000/250 plans when they eventually come online ? Currently on 100/5 and would love the faster upload ...

lemontree
Level 1: Cadet

Hi, My business website www.leichhardtchemist.com.au  is being blocked by Telstra because it "may" contain malicious content. Using a number of scanners nothing is coming up with a red flag. Can the site be removed from the blocked list please?

Gadgetmumma
Level 1: Cadet

I have cable (not NBN) with smart modem. Yesterday I had an outage on MacBook, IPad, IPhone. All lights on modem/cable device look as they should be. Although, the blue light is flashing constantly. It looks as if everything is working, but it is not ...

Nogohere
Level 1: Cadet

When I search my address, it says a network fault exists. Here's the crunch - it says it's going to be down for 2 days. How is that possible ??

AL1105
Level 1: Cadet

There is a current service disruption in Station St Mortdale NSW 2223 as of yesterday- Impact landline , cable cutting however this has also impacted my NBN service.  Have to work from home , in addition to other services now not working Foxtel , Tel ...

badjohn7
Level 2: Rookie

I self installed the NBN modem and the Telstra modem. i did it correctly. My internet works but is always in mobile backup mode with the blue light instead of the green light. Nothing I can do will get it to run through the NBN with the green light. ...

Ave02
Level 1: Cadet

Hi, I have tried adding in the Telstra NBN Modem -> Advanced -> Local Network, Under Static Leases.However, it just keeps disappearing after I saved it. Could you please assist? Is this the right way to set the home IP Address to be fixed? Thanks

Dan_Ags
Level 1: Cadet

I have recently switched to Telstra NBN FTTN with a smart modem. I have been using my previous ADSL ISP for the first week with the new modem and everything was fine. I then cancelled that service to rely on the backup 4g with the modem until my NBN ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

banksiaboy
Level 3: Gumshoe

I connected my Technicolor DJA0231 Telstra modem and cable adapter to my coax a bit over a week ago. I received a text from Telstra saying I would be transferred to the NBN in a few days. How do I tell when I am connected to the HFC NBN? Cheers...

legenderek
Level 1: Cadet

Lately, I have been having problems with my home internet. My computer is connected via ethernet yet often times the internet would slow down quite dramatically. This is usually fixed after a quick restart of the Telstra gateway, but it doesn't alway ...

dlukose
Level 1: Cadet

Hello Everyone,I am urgently seeking help to find out how I can terminate my home internet service with Telstra. all the contact info and call centre seems to be not providing any service. I also want to downgrade my mobile plan with Telstra. It is q ...

Allopyth
Level 1: Cadet

I put in an order today to upgrade to an NBN plan (currently on an ADSL2+ plan bundle called "Home Internet Entertainment") and I chose the "Just Telstra internet" with "Unlimited" which is $90/mth.  I clicked the critical information summary (https: ...

Aussiefx70
Level 1: Cadet

I've had the "pleasure" of being stuck with the old F@st5355 NBN router (one of the worst wifi routers I've had the displeasure of dealing with) but recently my neighbour gave me their DJA0230 which they had lying around. Plugged it in and it wouldn' ...

BishopZ
Level 1: Cadet

We have been trying to get our NBN connected for almost 6 months now.We received an NBN Connection Device in early January 2020 and followed Telstra's instructions as to when and how to connect.  It didn't work and after many phone calls (and hours o ...

jho64
Level 1: Cadet

Hi - I self-installed my Telstra NBN Smart modem 4 weeks ago (to replace my previous Telstra ADSL2 smart modem). I received a text message from you that you will start the switch to nbn "in the next few days". nbn is live in my area. It's fibre to th ...

Kiwiinoz50
Level 1: Cadet

Hi,Yes I know there are faqs and I know there are online forms to fill in. I have tried.Situation is moving from existing Telstra nbn over HFC to new apartment nbn over fttp *it is nbn ready already)I have existing gen 2 modem (Arcadyan), phone, broa ...

wassa53
Level 1: Cadet

Over the last week upload speeds have been very slow between 0.00 to0.07Mbps which makes the net unusable but this only happens from 9am to past midnight, between 4am and 9am speeds are normal around 3 to 4Mbps, Because of these speeds I can't even r ...

erh1701
Level 1: Cadet

Hi after online checks via app, texting with Telstra technical team without resolution, we called your 1800 number as directed by text yesterday and your team arranged for a technician to come to our home between 8-12 today to check service - it is n ...

TimTiger19
Level 1: Cadet

I have had 2 bookings for installation, the most recent yesterday I had to wait a whole month for installation to a new house, did not proceed and I cannot get answers directly as the call centres aren't operating and the web page takes you around an ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit