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FinespunPirate
Level 3: Gumshoe

Connected fine for a few days, Windows 7 PC, now suddenly it doesn't connect at all for hours on end, will connect for a brief period (less than 5 minutes) then suddenly it decides its connect and fine

Telstra Smart modem Gen 2 (new)
HFC NBN
Wifi Connec ...

Si1995
Level 1: Cadet

Hi, just wondering if anyone can beat 70 messages on the Telstra App without a resolution.  Hoping to hit 100 late tomorrow if we get an early start.Is there a way to activate a technician to attend your address without use of the new customer firewa ...

Williamdib
Level 1: Cadet

Hi everyone,
I've had a major issue for over 1 year with optus nbn they couldn't get it resolved.i was on their top nbn 100 plan + speed ball, BS if you ask me.I'm currently running a new High end gaming Pc ethernet connection and what happened was se ...

AMG12
Level 1: Cadet

How do you change your installation date?

MochaChai
Level 1: Cadet

I have connected our NBN black box to our Foxtel cable and to our NBN white box 5 days agobut the NBN box continuously flashes and our Telstra app says that we are still connected to cable and the order is still “process” we are operating on a very s ...

AR24
Level 1: Cadet

Hi.I currently turn the WiFi off during the night as I want to restrict my child's access to the Internet during the night. If he uses an ethernet cable will this give him access when the WiFi is off?I use the Telstra Gateway Parent Controls to turn ...

AMG12
Level 1: Cadet

I need to change my installation date of my big pond adsl2 to the 27th of July. How do I do this please? 

FinespunPirate
Level 3: Gumshoe

I am trying to download the top torrent found here
http://www.slackware.com/torrents/. Its perfectly legitimate software, not illegal to download. But it never connects to any peers. just stays in the status "connecting to peers 0.0%" indefinitely.


 
Wh ...

JK51
Level 1: Cadet

We are about to get NBN but I am concerned that performance will be inferior because the nearest node is approximately 600m away and our current ADSl performance is very poor. I am advised that at least in part the current performance is due to the q ...

Fuzzie
Level 1: Cadet

I am moving house and was unable to move or cancel my broadband through either my online account, the app or by dialing 132200 and asking "disconnect'.  You are put in a loop in which eventually you get the dreaded sorry we can't process that request ...

FinespunPirate
Level 3: Gumshoe

Connected fine for a few days, Windows 7 PC, now suddenly it doesn't connect at all for hours on end, will connect for a brief period (less than 5 minutes) then suddenly it decides its connect and fine

Telstra Smart modem Gen 2 (new)
HFC NBN
Wifi Connec ...

kinch
Level 3: Gumshoe

Getting NBN FTTC soon, however copper phone line socket up 1.5 meters on wall in kitchen. Using Telstra cable/foxtel at present in the most suitable area -who moves the line to this location?

konmanos
Level 4: Private Eye

I have found that when accessing my Telstra Smart Modem Gen2 - that I am not able to view any details of anything on it. The modem is all working well, that is that I am able to access the internet etc. see image. You will note that I am not able to ...

Andy_Ng
Level 2: Rookie

Hi Telstra NBN team, I have registered NBN100 unlimited (A$90 per month). The order was completed yesterday (08/07). However, when I tested the speed. The download/upload rate is 46/13. I have been testing multiple times during different time of the ...

Gordon64
Level 2: Rookie

I have a Telstra nbn tier 25 home internet bundle (NBN FTTP, F@st 5355 modem, 5G wireless network within my home). I am very happy with it and it gives me download speeds of around 23Mps, but I am considering upgrading to the tier 50 plan now that I ...

theonlinemick
Level 4: Private Eye

I have had 5 Technician visits, each have said the issue is not at my end. Only last week was the last Technician visit after being escalated to NBN.co. The connection was stable for about a day after. Now the issue has come back again, with constant ...

ajamb
Level 1: Cadet

Hi,I had a weird problem recently that took a while to track down.I have a few computers in the house, on one of which I run a few virtual machines on (both windows 10 and Fedora 30 - 32).The host for the VMs is Fedora 32, and they are implemented wi ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

Valeriucca
Level 1: Cadet

Hi all, my prepaid number has been disconnected last week without any notice. I had not recharged the number in 6 months but I was still using the number as linked to my bank and other apps.
I have not received any warning messages nor emails from Tel ...

Graham2020
Level 1: Cadet

Hi We are having renovations done to the house and the home alarm system has been decommissioned, during this process the phone cable that runs into the house (and controls the broadband connection) was cut at the wall and needs to be fixed.  I was t ...

Si1995
Level 1: Cadet

Hi, just wondering if anyone can beat 70 messages on the Telstra App without a resolution.  Hoping to hit 100 late tomorrow if we get an early start.Is there a way to activate a technician to attend your address without use of the new customer firewa ...

Williamdib
Level 1: Cadet

Hi everyone,
I've had a major issue for over 1 year with optus nbn they couldn't get it resolved.i was on their top nbn 100 plan + speed ball, BS if you ask me.I'm currently running a new High end gaming Pc ethernet connection and what happened was se ...

AMG12
Level 1: Cadet

How do you change your installation date?

AMG12
Level 1: Cadet

I need to change my installation date of my big pond adsl2 to the 27th of July. How do I do this please? 

Lgo
Level 2: Rookie

Hello, chasing up for brother in-law who has Telstra Foxtel which is currently being provided over coax from the street, when area goes to NBN does that mean he has to transition to NBN, and does that then mean the Telstra Foxtel needs to be transiti ...

zyz
Level 1: Cadet

Earlier I received a weird email of the contract of my plan (which was signed up almost 2 years ago), saying that I just signed up with the new plan. Came home from work found out the internet was down. They are sending a technician tomorrow but I do ...

Lisa1232
Level 1: Cadet

We have a blue light on our modem and I can’t get it to change back to green. I’ve turned it off but this doesn’t seem to work. 
thanks. 

MarcusX
Level 1: Cadet

I'm having ongoing wifi dropout issues with the Telstra Gen 2 Arcadyan modem on the Telstra NBN service. I was given a Telstra Smart Business modem (Netgear V7610) by the Telstra tech on the last visit as he indicated that the current batch of Telstr ...

Damo871
Level 1: Cadet

Hi all,since we moved out of town 5 years ago, and previously having NBN fibre, we had to downgrade to fixed wireless. I am aware of how the speeds work based off time of day etc but a month ago, I got notification in a planned reduction to upload sp ...

Brett732
Level 1: Cadet

How do you get Telstra to contact you.i have called I have escalated complaint I have been to Telstra shop I have complained on face book messenger and Foxtel website I have logged a complaint through app as requested by shop for a simple yes no answ ...

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