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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

lyricnz2
Level 1: Cadet

Hi all,I am on FTTN with a 1300m line, so my connection is very slow. NBN upgraded my phone line with better copper (just the last bit to the house), so now I get just over the magical/guaranteed 25/5, and they won't do anymore. However, it seems I a ...

Elwyn1
Level 2: Rookie

how can we get support for the entire area when the support desk staff can't look beyond your own premises.

GavHill
Level 2: Rookie

I am in the process of building a fixed wirless NBN repeater station for a friend. It has a solar panel, batteries, and a weatherproof electrical enclosure fitted. I plan to concrete this in the ground at the top of a hill to receive fixed wireless s ...

Tekmuy
Level 1: Cadet

Hello All,  I've been experiencing difficulties with my NBN and home internet which has just suddenly cut off and isolated itself into mobile mode. I've tried to called up the hotline too which I am greeted by a robot which tells me my inquiry cannot ...

AntonColenbrand
Level 1: Cadet

I am stuck in the Philippines due to COVID19 flight restrictions and trying to cancel my Essential Internet package which is costing me $70 per month even though the monthly usage is Zero.  Have tried calling 132200 but the voicemail says "nobody ava ...

Daneluv
Level 1: Cadet

Nbn

We are on a 50 mbps plan.  We just got the connection box today and the technician came and connected.  The internet keeps dropping out and the speed is very slow.  My son cannot even use his laptop.  Any suggestions?

MerkyDeSade
Level 1: Cadet

So I just moved into a house that has fibre to the premise and I can't connect any device to it even though I was told it was good to go. Ive tried plugging my modem in directly from the NBN box as well as the port around the house but the data port ...

Dw07
Level 1: Cadet

I don’t watch Foxtel. I just want to keep my nbn

jans62
Level 1: Cadet

Haven't been able to access NBN  internet for almost a week now .. contacted telstra on line .. they have reset things their end . cant seem to find the problem. all lights accept for wi fi light is on on the modem. its a white sagecomm modem.. waiti ...

CP27
Level 1: Cadet

Hi,
I am overseas for the last 6 months and have been paying for broadband, while there have been 0 usages. How do I pause this broadband connection and not get billed until I return?

MoonSpreckle007
Level 3: Gumshoe

Why? Though making an account here would help inform me of any wide spread Telstra issues, Guess not as current issue now was posted on twitter lol

XKT035
Level 2: Rookie

Last week my connection mysteriously dropped out, affecting all my household devices. I followed instructions as per Telstra's online troubleshooting guide, which included a manual resetting of my Telstra-issued modem.  That appeared to restore conne ...

steveb05
Level 2: Rookie

The internet keeps dropping off and I am unable to contact support. The Support button does not exist in telstra app and get Help message has no response for almost 4 hours now.

Keilanikaia26
Level 2: Rookie

Using the v2 modem, the big white block one with the indicator light on the front. All devices were working properly until 2 hours ago. Now Google home, mini and Chromecast all working fine. 3 x pixel phones and 2 x laptops are connecting to the netw ...

TheRogueOne
Level 2: Rookie

Hi all. I've seen a few people have had this before but I thought I'd put my own issue forward. Since the upgrade from Telstra cable HFC to NBN HFC (which was a straight NBN box plug in, activation and a new LH1000 modem) I am continually getting my ...

MikeS66
Level 2: Rookie

Hi everyone, I am a newbie poster but have had a perfectly working Telstra NBN service for many months. However, today around 1:00PM AEST the NBN connection was lost (no DSL). SO, try self troubleshooting and get the following message BUT when I call ...

cca7
Level 1: Cadet

Hi, I am at the end of my patience with Telstra after 20 odd years. I am now on my third modem since having the NBN, and now my wi fi keeps disconnecting several times a day, at any time, and it won't even connect in the bedroom which has always been ...

Storks70
Level 2: Rookie

I currently have both my NBN box and Smart Modem in a wardrobe.I was hoping that I could move my modem to a more central location to improve my Wi-Fi.As my place is wired for ethernet, am I able to plug the NBN box into an ethernet port and then plug ...

bigorangecat
Level 1: Cadet

I purchased an old house in an area that has FTTC which I want to connect to. The technician told me that the line is blocked or broken. He couldn't tell where the copper is located, and that I would have to dig a trench in my front yard at a cost to ...

Digstar
Level 3: Gumshoe

(Edit- for some reason marked as spam when posting a little while ago) I placed an NBN order and received a confirmation email on the 9th May 2020. Since then no contact or status update for the next six weeks. (30 June 2020) I tried to contact Telst ...

lyricnz2
Level 1: Cadet

Hi all,I am on FTTN with a 1300m line, so my connection is very slow. NBN upgraded my phone line with better copper (just the last bit to the house), so now I get just over the magical/guaranteed 25/5, and they won't do anymore. However, it seems I a ...

GavHill
Level 2: Rookie

I am in the process of building a fixed wirless NBN repeater station for a friend. It has a solar panel, batteries, and a weatherproof electrical enclosure fitted. I plan to concrete this in the ground at the top of a hill to receive fixed wireless s ...

Dw07
Level 1: Cadet

I don’t watch Foxtel. I just want to keep my nbn

CP27
Level 1: Cadet

Hi,
I am overseas for the last 6 months and have been paying for broadband, while there have been 0 usages. How do I pause this broadband connection and not get billed until I return?

GCH1
Level 1: Cadet

After my Business Account is merged with my Home Line Account and the Business Broadband is then linked to my Home Line on that New Account prior to NBN Switchover, I have been told that my Home Line must be out of operation for 5-10 days.Why is that ...

ozcon
Level 1: Cadet

Not a happy JAN; I have moved into a new home, I've ordered an internet package online - I find myself not able to see the update of my order and the most fustrating part is that if I try to speak to someone in sale, I get re directed to a message se ...

Charles0100
Level 1: Cadet

I can not connect to the NBN after I was moving home. I called Telstra team on 22 JULY, they said they will cut off my internet connection until 4 August. It's 5 August now but nothing changed. I called Telstra today and a lady just asks me if I havi ...

brainmore
Level 1: Cadet

I asked to change from cable to nbn but I don't ask the professional installation service. I got the email for the appointment that I don't want and I think I have to pay the fee. How can I change the option  that  I don't want?

Maclennan
Level 1: Cadet
sharpykaz
Level 1: Cadet

hi there, just connected to NBN using new connection box and modem. although we can see and connect to wifi on our devices, the lights on the black nbn connection box are blinking, not solid (only 3 light up, not 4), and the light on the white box is ...

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