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DaoPower
Level 2: Rookie

NBN not working in Bellfield Heidelberg area?modem has green light and nbn lights are all normal. have reset modem and still no connection? 

JennyB
Level 1: Cadet

Hi, does anyone have any advice on how I might be able to find out whether the problem with my 86 year old mother's NBN nternet and phone service lies inside or outside the house -  when she doesn't have a mobile phone and therefore can't talk to a t ...

hermes1
Level 1: Cadet

Can I talk with someone about this problem

Uriarra
Level 1: Cadet

This is beyond a joke from Telstra. We have 100 houses in Uriarra Village (ACT Canberra 2611) all affected by a non working ADSL 2 service. 20+ people have lodged a INC and still when calling Telstra they say no outage. The internet has been down for ...

patch14
Level 1: Cadet

Hi i received an email this morning to tell me I had exceeded my internet usage for this month.  I have 3 free top ups available.  I have tried to apply but doesnt seem to be allowing.  I have not tried 3 attempts.  Can you help out please.

GeoffWA
Level 4: Private Eye

I've had an issue with FTTN connection that has operated for maybe 3 yrs.Salient points.Usual sync just under 60 down, on 50/20 plan.Connection dropped out early March and would not reconnect.NBN attended and diagnosed aerial cable up the street was ...

MIDACT
Level 1: Cadet

We are in a VERY low signal strength area of Upper Karuah River. We are connecting to Telstra 4G Cell ID 134134787 using a large parabolic dish with a 700mhz biquad feed. Need to know where 134134787 is located so as to direct our big 3 meter dish th ...

EmptyK
Level 1: Cadet

My overpriced and underwhelming Velocity connection will not connect to LAN. NTD LAN light remains orange. A few addresses around me are experiencing the same outage notification. The problem is the notification states that the outage has occurred si ...

fed_up1
Level 1: Cadet

As you can no doubt tell from my user name I am FED UP. If anyone has any advise on how to escalate a complaint...... I have been trying to get a complaint with my Telstra nbn resolved or even adequately responded to since November 2020. the complain ...

Grumpyoldman101
Level 1: Cadet

In my bigpond email account under the inbox section, I usually read my emails and delete any of them that I don’t want, and leave the rest.... some of the ones that I have kept are a few years old... but starting a couple of months ago , periodically ...

sock_jin
Level 1: Cadet

just got an email saying I "You’ve reached your home broadband monthly usage limit", saying I have used 1.5TB data for this month, and my speed will be shape to 256KB?? what the ..... ?! I am on a umlinited HFC NBN plan, and probably never used up to ...

slapper
Level 5: Eagle Eye

FFS!!!  4 hours trying to resolve a Telstra Box Office account issue.
Four painful hours ... and then they just disconnect with the auto-generated "oh, we're finished for the day" message!!

Last activity was19:26, Apr 11Farooq S M D: I am getting the d ...

Walderbeast
Level 1: Cadet

Hi. Is there a way to edit the parent controls on the gen 2 modem? My old smart modem used to allow me to set parent controls (days of week, time of day etc), and then edit them individually at any time. The gen 2 modem only has a delete button next ...

ToniHoward
Level 1: Cadet

From the 30th March, 2021, I stopped receiving emails to my Bigpond email account.  After 6 attempts at getting support from Telstra, I am still no closer to a fix.  Any suggestions?

KA73
Level 1: Cadet

I called Telstra to fix a slow internet issue and they ended up stopping the internet all together. Could someone please help me reconnect to the internet. 

MatBird
Level 1: Cadet

NBN

Wanting to enable free data top up on my nbn account but unable? 

Louise01
Level 1: Cadet

I have Telstra cable internet still. Modem wifi light is on with green lights on Online and WAN/DSL. WiFi is working fine on mobiles but suddenly both TVs have internet errors for Netflix and You Tube.Have tried reseting modem and tv.TV not even pick ...

rustybubble
Level 1: Cadet

After I reboot my Telstra SmartModem Gen 2, I logon to the router and see that it reports a speed of > 700 Mbps for 5Ghz Wifi. This quickly falls to below 200 Mbps and often below 100 Mbps. Thereafter, the router rarely reports a speed of > 200 Mbps. ...

The-Tastiger
Level 4: Private Eye

Hi
Is IPV6 configuration still only available for Business Customers?
I could only find answers from long ago (2016) and I really need to address the following error message.

Our system has detected that 550-5.7.1 this message does not meet IPv6 sending ...

doctorduck
Level 1: Cadet

Spike in data usage (unexplained) 13 April, 2021. Speed slowed for rest of billing period. Regional (Western) Victoria. Simultaneously lost dial-tone on home phone.
Many similar instances over several years on CrowdSupport. This has happened before at ...

Brett96
Level 1: Cadet

Been trying to switch over from my existing cable to NBN today. Technician came and installed the black NBN box and it is working perfectly. Have plugged in the Telstra smart modem and will not connect. Only shows blue light, will not connect to gree ...

GJR2021
Level 1: Cadet

Can I remove my Telstra Smart Modem Gen 2 and simply connect a Google Nest Mesh Wifi system to the Arris CM8200 unit ?

SkiNail
Level 1: Cadet

Hi,I've been experiencing broadband speed issues and can not resolve it. The issues present as a variable download speed that spikes and drops repeatedly. I often don't notice when streaming but it manifests when having video meetings (I work from ho ...

DzR
Level 3: Gumshoe

Last night my internet twice had issues just small hiccups, then it came good however since then the 4g backup light has stayed orange. Telstra outages has none listed, anyone know of any issues? Postcode: 2567

compactmad
Level 2: Rookie

Hi I purchased a new PC for my son and laptop for myself. My laptop connects to the wifi at home but I cannot get my sons PC connected. It shows other wifi connections including my hotspot from my phone  (when I turn it on). My others sons pc is conn ...

DarwinGirl
Level 1: Cadet

Looking for advice on what to do. We logged a job back in December to move our NBN, and job was booked for January 2021. Then job got changed to March 2021. Then job got changed to May 2021. Our neighbours have NBN but NBN claim technical issues. The ...

Walderbeast
Level 1: Cadet

Hi. Is there a way to edit the parent controls on the gen 2 modem? My old smart modem used to allow me to set parent controls (days of week, time of day etc), and then edit them individually at any time. The gen 2 modem only has a delete button next ...

rustybubble
Level 1: Cadet

After I reboot my Telstra SmartModem Gen 2, I logon to the router and see that it reports a speed of > 700 Mbps for 5Ghz Wifi. This quickly falls to below 200 Mbps and often below 100 Mbps. Thereafter, the router rarely reports a speed of > 200 Mbps. ...

GJR2021
Level 1: Cadet

Can I remove my Telstra Smart Modem Gen 2 and simply connect a Google Nest Mesh Wifi system to the Arris CM8200 unit ?

ASJ666
Level 1: Cadet

I get told I can down grade from a Standard Plus plan to a Standard plan.
Means I go from 50 Mbps to 25Mbps at peak times.
Or does it?
No idea, there is no description about if you are getting better than the 25Mbps at present if you keep that or by goi ...

timkra
Level 2: Rookie

Does anyone know how to connect these together. Plugging the base set into Modem green plug does nothing. All it tells me is check telephone line.Thanks in advance

JOEGG
Level 1: Cadet

the 2nd red light on no connect to nbnwhat should I do? already try restart/reset the modem, still not working.

SignOfTheTimes
Level 3: Gumshoe

Hi All, Just moved into new premises that is NBN enabled FTTC. Received two modems now and an NBN visit to check on connection but the SmartModem is always defaulting to LTE mobile mode. After a few troubleshooting sessions received second modem toda ...

Astroboy1976
Level 2: Rookie

OK, so I have a bunch of Lifx globes. The can work both locally through my internal network or can also be connected to the cloud which means they can be controlled externally.  When my Telstra smart modem is working normally, the lifx globes are con ...

Wolp
Level 1: Cadet

With the recommended upgrade to Smart Modem Gen 2 i no longer have the WIFI range that I enjoyed previously with the TG799vac modem, making my Xerox printer, located a short distance away in my study, inaccessible to any of my devices. Only inconveni ...

BuildThisLove
Level 5: Eagle Eye

Hi - hoping someone can point me in the right direction - Optus are now offering a speed pack of 250/37.5 - the up speed being notable - does Telstra offer this and where can I see more - nothing I can find on the website! I've spoken to them and the ...

Corky39
Level 5: Eagle Eye

Have just received Telstra Smart modem (Arcadyan LH1000).I assume NBN tech will provide NBN connection box on transition day.  Should I power up the modem now in preparation?Will the modem connect to internet via 4G backup?Will the modem update the f ...

Elwyn1
Level 2: Rookie

Hi,currently have a NetGear D7000v2, and our connection stats are showing connection speed of 17686kbs downstream and 952kbs upstream. line attenuation downstreak of 28.3db and 12.6db upstream and noise margin for both around 6db. any ideas on what c ...

ITFarmer1
Level 1: Cadet

Hi. Not looking for a please stay kinda scenario.. after 16odd yrs I am finally done with telstra.. sorry it is not you it is me.  So the question is now.... how can I cancel... I did this.. .If you’re thinking about cancelling your Telstra home broa ...

RE-1
Level 2: Rookie

Before the NBN has been connected to my premises, with the new modem, my 3 security cameras (YCC365 Plus) have been disconnected. I have those cameras functioning perfectly until the NBN stopped them functioning. I have tried hardly to re-enter the W ...

Doc2021
Level 1: Cadet

I'm probably making a mistake (Telstra seems like impossible to deal with). But I wanted to transfer my NBN from TPG to Telstra.The process just doesn't work. I'm getting an SMS saying "you already have an NBN connection", chose an option and then th ...

Paulj47
Level 2: Rookie

My usage averages >0.5G per day and I had 16G on one day when I wasn't even home?

Fixwireless
Level 2: Rookie

HiMy internet is down for a year and no one from telstra can help solve it. Every time I call it's from level 1 then escalated then they can't solve it and case closed... I am talking to oversea technical support that can't solve the problem...I am o ...

Minniethemooch
Level 1: Cadet

Hi,We have had NBN FTTN for around 3 years and it has just gone from bad to worse. Initially we were surprised to find out we could only get 30 Mbps when our contract said 50 Mbps. Over the years the speed has decreased to about 20 Mbps. Over the las ...

Happy52
Level 1: Cadet

Am changing providers

AAB
Level 4: Private Eye

After years of reliable HFC cable i've had to swap to NBN. 5 months later this process is still happening. Telstra has been utterly uncontactable through any channel, due to being outsourced to the wha-hoo and blaming it all on Covid-19 (though other ...

Jayan88
Level 2: Rookie

Hi all,  I have ethernet plugged directly from smart modem gen1 to the lg smart tv in another room.However it can not connect to the gateaway and DNS servers to complete the connection.Wifi does work on tv but the wired connection does not Ip address ...

3LERGY
Level 2: Rookie

I have just had NBN connected and the smart modem activated. Overnight I lost my ADSL connection and now do not have any internet. NBN which had full lights yesterday now does not. I have been on the phone and online for 5 hours now and still no solu ...

Mate1999
Level 1: Cadet

I have a small home network, there is a desktop that I use with windows remote desktop on iPad, laptop etc. I want the desktop to use the DHCP from Telstra NBN AP but resolve it to a domain name e.g. Desktop.local. The issue is that I don't want to u ...

humboldt23
Level 1: Cadet

I am finding an incompatibility between our PC and our NBN modem. It used to work with the TP-Link Archer T4E AC1200 PCI adapter, then one day started crashing intermittently, often on wake-up. Drivers changed/updated, Windows updated. Didn't help. W ...

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

plumtreed
Level 6: Bloodhound

Having trouble with Telstra/NBN not working properly. Received message that Telstra have 'identified a fault' but when I ask for help and waste a lot of time nothing constructive happens. I have gone thru 6 different forms of 'help' sessions from Ind ...

rog43
Level 1: Cadet

Telstra,on its Plan usage, states that it is possible to see 6 months data usage, but only the current month is displayed. How do you find the 6 month data?

Hd20
Level 1: Cadet
quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

bustaleigh
Level 1: Cadet

HiI moved into our house 2 years ago and there are three phone wall sockets. I had organised to get connected to ADSL and the tech that came tested our wall sockets and informed us that we have no lead in cable. There is an overhead cable from the te ...

TiredTelstra
Level 1: Cadet

Hi all, as about 5pm yesterday my home broadband started to slow to snail speed and then dropout started occurring.  I am located in melbourne south east. Is there anyone else experience these issues. I have restarted everything. The lights on modem ...

Nemises
Level 1: Cadet

Is it just me or is Codi a waste of space

Gbang
Level 1: Cadet

I am already and FTP nbn customer and decided to go ahead and get faster internet speed. So I changed my plan online to the premium super fast plan. I was given an order number and told I’d receive an email shortly about the order. 1 and 1/2 days lat ...

JM6
Level 8: Inspector

Why can't Telstra get their act together ?Our FTTN broadband has been dropping out frequently in the last 2 weeks, after several months of stability.It's dropped out at least several times today alone.Trying to contact help at Telstra is like winning ...

WalterB
Level 1: Cadet

I have a Telstra NBN FTTN service with a Tetstra modem.When I call certain phone numbers they return a busy signal.Wen I call the same numbers with my Optus mobile, the same number returns a ring tone.This happens with several business numbers in SA ...

relive_mozart
Level 1: Cadet

Hope I can get some help here. My interest has been disconnected since yesterday arvo. The link indicator on the Telstra white modem is the only one lighting up with blue color altering between white and no light intermittently. I went through the tr ...

Delorian
Level 2: Rookie

Hi all two questions: 1) when power is cut off to my FFTC NBN box, it takes days to restart ~ the second blue light keeps blinking, indicating I understand that is trying to power up the NBN.  How can I fix this?  I lose several days of internet when ...

Carol39
Level 1: Cadet

Does anyone know how to find the actual usage on an unlimited plan? The bill and online 'usage' shows zero.I want to know in case I could save money by moving to a limited plan.I have had the information ONCE before given verbally so I don't know how ...

RillyPistoff
Level 1: Cadet

My NBN/Telstra package calls for 25/5 Mbps..Not a big ask, but it suits my needs (or it would if it worked!) For at least three months I have been getting 11.3/4.6 Mbps with frequent drop outs (which means no phone either!). I have had virtually no s ...

PeterKang
Level 1: Cadet

For NBN, what does bundle order in progress mean? Does that mean nbn has not been activated yet? Because there is only mobile backup connection, there is no nbn connection. 

anastacia999999
Level 1: Cadet

 Internet speed test015102050100+1.93Megabits per second Testing upload…12.3M download1.93M uploadLatency: 21 mServer: SydneyYour Internet speed is fine.Your Internet connection should be able to handle streaming an HD video. If multiple devices are ...

danielamorgan
Level 2: Rookie

Hi, Amongst all the other Bogus RVAs I have received, the latest is that I have gone over the limit of my unlimited broadband slow internet service and need to pay so many hundreds of dollars before my service is withdrawn. Obviously another phishing ...

cluster
Level 1: Cadet

I want a real person to discuss my order on why it hasn't be actioned. If you can't do that, let me cancel the bloody order. Next step will be my account....what a joke this company is!!!!

ryanturnerwalsh
Level 2: Rookie

My Telstra game optimiser has been resetting the setting I have set once few days. turning off my ad blocker and deleting my traffic monitoring rules I make. I am wondering Y it is doing this?

GaryS1
Level 1: Cadet

My modem is blue & I need to reconnect to fixed modem not mobile backup. How?

Guzzlah
Level 1: Cadet

Hi, I am trying to access Parental Controls with my account.I have followed the instructions and I cannot find the option to "add on" parental controls.Can someone help me with this? 

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