Deedee2
Level 2: Rookie

Broadband speeds

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eAJ2015
Level 8: Inspector
Accepted Solution

Re: Broadband speeds

from what i understand fixed wireless is more reliable than the old copper cables. also remember that when they quote speeds that is the maximum for that plan not the average.

So, to use an analogy, you can have 2 roads where the speed limit is 50km/h. Road A is beautiful and hardly ever gets congested so you are able to drive 50km/h more often. In comparison, road B is poorly surfaced is always congested and you are lucky if you achieve 20km. Both have the same speed limit but what you are actually able to get differs.

also consider your need for speed in the context of how you plan to use it. it is very easy to get stuck in a need for speed way of thinking.

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8 REPLIES 8
Deedee2
Level 2: Rookie

Re: Broadband speeds

About 2 months ago I contacted Telstra to arrange an NBN wireless installation. We live in a rural area and there are 2 residences on our property. One residence already has an NBN wireless service installed. To cut a long story short, we were told that unless we subdivide our land we couldn't have an NBN service as there could only be one address for an installation. Subdividing is not possible so the operator said she would contact NBN and get them to allocate a unit number to us and it should all be done in 2-3 weeks. Today, I went through the same scenario with a different operator who told me we would have to contact our local council to subdivide our land! Explained the same thing to her. Directed to NBN who directed me back to Telstra who told me that yes, we could have NBN wireless connected but there was really no point because IT WOULDN'T BE ANY FASTER THAN THE ADSL WE HAVE NOW!! Hello?? Aren't NBN towers being installed to facilitate NBN wireless internet?Why are they installing towers if wireless is no faster than ADSL?

eAJ2015
Level 8: Inspector

Re: Broadband speeds

My ball park guess is because it is cheaper to maintain fixed wireless than having to re-run cables when there is a fault.

How far apart are the two residences? what do you use your internet for and how many devices are connected at any one time?
Deedee2
Level 2: Rookie

Re: Broadband speeds

Why install the towers at all if the speed is no faster than what already exists?

 

The residences are 400m apart. We use it for email and internet browsing, and we run an accommodation business so we engage with sites such as Airbnb etc. and social media to promote our business. We Skype with overseas family. Devices are 1 x pc, iphone, smart TV.

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Broadband speeds

i'm not sure  why NBN keep referring you back to Telstra TBH

 

As far as I know, unless NBN's system allocates 2 Location ID's (for the 2 different services), a second order can't be raised (the 1 NBN connection per LOC ID is NBN's rules, not RSP's)

 

In your case, it may well be right that subdividing is the only way to get NBN to create another LOC ID but at the end of the day its an Issue for NBN themselves

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Deedee2
Level 2: Rookie

Re: Broadband speeds

As per my post, we can now be allocated a service by use of a unit number, however, after going through all of that (many phone calls, waiting time, the usual passing from pillar to post) we are now being told there is no point in installing an NBN wireless service as the speed will be no faster than the ADSL service that we currently have. I have many neighbors who have been waiting for the installation of the new NBN tower nearby so that they can have faster internet. They are going to be very angry when they find out they're not going to get it.

 

My question is - what is the point of having all these new NBN towers installed if they aren't going to facilitate faster internet speeds? Am I correct in thinking that this is what these towers are for?

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Broadband speeds

If you're getting a decent signal from the tower it should be faster then ADSL (They offer the 50/20 speed tier on fixed wireless, with Telstra's standard plan being 25/5)

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
eAJ2015
Level 8: Inspector
Accepted Solution

Re: Broadband speeds

from what i understand fixed wireless is more reliable than the old copper cables. also remember that when they quote speeds that is the maximum for that plan not the average.

So, to use an analogy, you can have 2 roads where the speed limit is 50km/h. Road A is beautiful and hardly ever gets congested so you are able to drive 50km/h more often. In comparison, road B is poorly surfaced is always congested and you are lucky if you achieve 20km. Both have the same speed limit but what you are actually able to get differs.

also consider your need for speed in the context of how you plan to use it. it is very easy to get stuck in a need for speed way of thinking.

View solution in original post

Deedee2
Level 2: Rookie

Re: Broadband speeds

Thanks for your reply. The Telstra operator seemed quite certain that I should stick with what I've got now and that no benefit would be gained from installing wireless NBN. Considering the installation costs and the fact that there appears to be no guarantee that I will be provided with a faster speed, I think I'll take her advise.

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