Level 1: Cadet


I have complained a number of times and I am totally over it. Twice now you have promised that a manager would ring within 24 to 48 hours, yeah right.
You for premium speed and sometimes speed is down lower than 5mbps, what a joke. How long does this take to rectify.

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Support Team
Support Team

Re: Broadband

Hi @SV47,


It isn't good to hear you are having issues with your speeds. Depending on what is causing the issue, it can take some time to fix but we do our best to resolve issues as quickly as possible. You mentioned that you were expecting a call back from a manager. Were you given a reference number at all for the call back you were expecting? If so, can I please get that from you and I will follow up what has happened.

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Level 23: Superhero

Re: Broadband

I'm not Telstra.
What type of internet service do you have? Telstra or NBN? If Telstra, ADSL or cable? Phat speed plan are you on?
Are you using ethernet or WiFi?
What is you maximum speed and when did you have it last.
Are you using a computer or mobile device?
Have you run the Telstra troubleshooting Tool
Here is the link https://www.telstra.com.au/my-account/troubleshooting-tool
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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