Raaf_Hornet
Level 1: Cadet

Cable Broadband dropping out

Answered

Hi all over the last two days my cable keeps dropping out. It ceases working, so I turn the modem off for about 10 minutes, then re start it. It works for some time then stops again, Ive had to re start it 8 times today alone. Ive had the modem for around 5 yrs now with no probs. Any help would be appreciated, Jeff

1 ACCEPTED SOLUTION

Accepted Solutions
DanK
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Cable Broadband dropping out

First step is to check for known issues in the area, which can be done via our Service Status page

 

If nothing is found your next step would be to check run through our Troubleshooting Tool

 

Finally, if neither provides you with information or a solution contact technical support on 133 933 for assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Nudge-2060
Level 1: Cadet

Re: Cable Broadband dropping out

having significant drop-outs on the cable network since thursday last week (north Sydney); wondering if its isoltaed or wide effect. 

DanK
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Cable Broadband dropping out

First step is to check for known issues in the area, which can be done via our Service Status page

 

If nothing is found your next step would be to check run through our Troubleshooting Tool

 

Finally, if neither provides you with information or a solution contact technical support on 133 933 for assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit