g-b-p
Level 1: Cadet

cable broadband drops out

my cable broadband connection drops out every night at about the same time ( 9.15pm) and lasts for approx 15 minutes any clues would be appreciated

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4 REPLIES 4
Kalak
Level 23: Superhero

Re: cable broadband drops out

Are you connected to the modem via Wifi or Ethernet?

What happens to the lights on the front of the modem?
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g-b-p
Level 1: Cadet

Re: cable broadband drops out

connected by ethernet, lights on modem flash, sometimes go off
Kalak
Level 23: Superhero

Re: cable broadband drops out

In all honesty I'm not sure what could cause it.

Best bet is to call tech support.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
floater
Level 1: Cadet

Re: cable broadband drops out

Had similar problem, Netgear CG3100 Gateway, ethernet connection, random dropouts on a new service.

 

Visit from tech today, replaced aged plug in service pit on footpath, and replaced splitter in Telstra box on house.

 

Also advised to stand Gateway Modem up on side for better cooling.

 

Result (so far) download speedtest resulted in 3Mbps faster. Fantastic!

 

Kudos to visiting technician.Smiley Happy

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