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Cable connection
Hi,
I have had cable in my house for a number of years and pay $120.80 a month for standard speed. My son enjoys playing games on his PC and XBOX but has to contend with continual internet drop-outs. We don't seem to have a problem with streaming or internet access it's only him accessing his games. This has been happening for a long time and we continually get told there's no problem with lines etc. Is there anyway someone from Telstra can help us ??
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Re: Cable connection
What modem are you using?
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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Re: Cable connection
Please post your modem RF stats:
On a Cable Home Network Gateway
(CG3100D):
http://192.168.0.1/ > Connection (Under Maintenance)
On a Cable Gateway Max
(C6300BD):
http://192.168.0.1/ > Advanced > Broadband Connection > Connection Settings
On a Cable Adapter
(CM450):
http://192.168.100.1/ > Broadband Connection > Connection Settings
Default Username/password: admin/password
You're looking for Frequencies, Power Levels, SNR, etc
Does he connect via Ethernet or WiFi?
Do any lights changeon the modem when his connectios drop?
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Re: Cable connection
I'm at work but I think Gateway Modem ?? We've had it for a long long time.
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Re: Cable connection
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Re: Cable connection
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Re: Cable connection
Absolutely not
While the issue could be due to a faulty modem, that information is completely incorrect
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Re: Cable connection
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Re: Cable connection
Could be an internet issue or it could be a modem issue. If you can post the details that @343GuiltySpark mentioned when you get a chance its a starting point
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