Cable Internet keeps running slow

[neds81]

Does anyone have any experience with tesltra cable, Modem: CG3100D-2?

Since i have had cable installed about 6 months ago, every one or two days the download speeds drop from 100mbs down to only 1 or 2mbs. The only way to fix it is to restart the modem and usually it reconnects and runs at the correct speed.

However for the last week or so it will drop down in speed and no matter how many times i reset the modem it keeps running at 1 or less mbs. Is there anything to be done other than having a technician called out (although i am hoping i can organise that)?

Here is my latest speed test, i find it odd that the ping is still low and the upload is fine at 2mbs, but the download is pathetic.

http://www.speedtest.net/my-result/3650444454

<a href="http://www.speedtest.net/my-result/3650444454"><img src="http://www.speedtest.net/result/3650444454.png" /></a>

here is the connection info from the router.

Startup Procedure Procedure Status Comment Acquire Downstream Channel 470000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+

Downstream Bonded Channels Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked Locked QAM64 229 6952000 sym/sec 470000000 Hz 9.9 dBmV 39.0 dB EuroDOCSIS Locked QAM64 225 6952000 sym/sec 438000000 Hz 14.0 dBmV 29.9 dB EuroDOCSIS Locked QAM64 226 6952000 sym/sec 446000000 Hz 11.8 dBmV 39.7 dB EuroDOCSIS Locked QAM64 227 6952000 sym/sec 454000000 Hz 6.0 dBmV 40.0 dB EuroDOCSIS Locked QAM64 228 6952000 sym/sec 462000000 Hz 9.6 dBmV 40.1 dB EuroDOCSIS Locked QAM64 230 6952000 sym/sec 478000000 Hz 6.9 dBmV 39.6 dB EuroDOCSIS Locked QAM64 231 6952000 sym/sec 486000000 Hz 4.5 dBmV 40.2 dB EuroDOCSIS Locked QAM64 232 6952000 sym/sec 494000000 Hz 7.1 dBmV 38.1 dB EuroDOCSIS

Upstream Bonded Channels Lock Status Modulation Channel ID Symbol Rate Frequency Power Locked ATDMA 4 5120 Ksym/sec 53400000 Hz 36.0 dBmV Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

[Kalak]

Have you contact Telstra/Bigpond technical support?

Assuming your service is not slowed/shaped they are honestly the best place to try.

One thing to ensure is that the device you are performing the speed test on is connected to the modem via an ethernet cable.