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Cable modem delivery timeframes

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Hi - I changed plans from cable elite to cable ultimate which means I had to upgrade the modem. How long does it normally take for this to be delivered? Thanks.
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Cable modem delivery timeframes

Hello mgalbraith,

 

Thanks for your post regarding when your cable modem ultimate upgrade kit arrives.

 

Firstly, welcome to CrowdSupport Smiley Happy Please stick around and offer any expertise you have in the range of topics here in our Community.

 

To answer your question, this will be delivered to you within 5 business days from the date you've placed your request your upgrade. Add another 2-3 if you are in regional or remote areas.

 

You can track the modem via Australia Post tracking site if you have the consignment number.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Cable modem delivery timeframes

Hello mgalbraith,

 

Thanks for your post regarding when your cable modem ultimate upgrade kit arrives.

 

Firstly, welcome to CrowdSupport Smiley Happy Please stick around and offer any expertise you have in the range of topics here in our Community.

 

To answer your question, this will be delivered to you within 5 business days from the date you've placed your request your upgrade. Add another 2-3 if you are in regional or remote areas.

 

You can track the modem via Australia Post tracking site if you have the consignment number.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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