Level 1: Cadet

Cable speed boost stopped working

Hi

My Cable speed boost was going really well for about 12 months (>80mb/s).  For the last two weeks it has been 5- 7 mb/s  or less and up around 1.  I reset the modem. I phoned telstra and they reset it remotely.   Last time the tech came they said it was congestion in the area, nothing can be done.  Does that sound right?

Suggestions please.

 

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: Cable speed boost stopped working

Do you experience the same slow speeds outside of peak times (Peak = 3PM-12AM and weekends)?

 

what modem model do you have?

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Level 1: Cadet

Re: Cable speed boost stopped working

I am in a similar boat but wish I ever got speeds near 80mb's.

 

I had to complain to telstra for weeks about only getting 1-3mb's download speeds on velocity (up to 30mb's apparently) and all they did was say its congested we can't do anything about it. ANd they said i could leave for free (however that would leave me without internet so not really an option) or they would give me a free speed boost.

 

They applied the speed boost and i was getting 20-30mb's download speeds for about 2-3 days. Then they dropped down to between 5-10mb's, stil wasn't complaining as it was the fastest internet I had ever experienced.

 

Now it's dropped back down, to 200kb's-400kb's.

 

Im getting under 1mb's with what can be up to 50mb's apparently.

 

Telstra is a fraud.

Level 1: Cadet

Re: Cable speed boost stopped working

Thank you for taking an  interest.  

I have a netgear telstra gateway max  c6300bd-1tlasu.

No it is now constantly slow.   It doesnt matter what time it is.   I suspect: 1)  speed boost has be turned off 2) some soft ware at telstra or 3) load on our area  (3204) 

As I siad it was fantasitc it is as if a swithch has been thrown.

 

Level 1: Cadet

Re: Cable speed boost stopped working

sorry it seems I have two logins frustratedstill and pedant

Level 24: Supreme Being
Level 24: Supreme Being

Re: Cable speed boost stopped working

Post your modem stats

 

You should find them via http://192.168.0.1 > advanced < broadband connection (off the top of my head)

 

You're looking for power levels, frequencies, etc

 

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I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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