Level 1: Cadet

Can't access certain website on Telstra network but can on others

Hey I'm trying to get to one of my websites 

 

 

camdenshow.com

 

I can't traceroute or nslookup from telstra but can from others.

 

It works from other networks but not telstra... does anyone have any ideas

 

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10 REPLIES 10
Level 1: Cadet

Re: Can't access certain website on Telstra network but can on others

Hi,

 

We are experiencing this same problem for two sites that we host:

 

ozbathroom.com.au

letour.com.au

 

These work from Google's name servers but not from Telstra's.

 

Is there an outage?

 

Level 1: Cadet

Re: Can't access certain website on Telstra network but can on others

 wondering who you host your website through?

Level 1: Cadet

Re: Can't access certain website on Telstra network but can on others

This is a known issue with telstra, just spent 30 min on phone and still no awnsers.  Cant access emails from bigpond internet but can from Optus mobile phone

Level 2: Rookie

Re: Can't access certain website on Telstra network but can on others

I'm having the same issues.

It seems to be sites and emails hosted by Hostgator.com

 

Level 1: Cadet

Re: Can't access certain website on Telstra network but can on others

Several other peope are having this problem today also, accessing Bluehost.com servers. Do we have any updates on when this may be resolved?

Level 2: Rookie

Re: Can't access certain website on Telstra network but can on others

I have been peppering the Telstra Twitter "support" but they won't acknowledge the problem... which has been apparent for 8 hours now.

"Still awaiting confirmation if there is an issue being investigated. - Shelly" - @Telstra

Level 1: Cadet

Re: Can't access certain website on Telstra network but can on others

Same for us... and ours hosted with Hostgator too.. 

Wokring on other networks but not with Telstra .. So it is an issue with Telstra.. Hope they'll fix it asap.

 

 

Level 1: Cadet

Re: Can't access certain website on Telstra network but can on others

12hrs + now

I am losing business cant access my site, emails, or cpanel.

Hosted with hostgator..

 

fix this telstra!!

Level 1: Cadet

Re: Can't access certain website on Telstra network but can on others

I have been on chat with support 

 

"there is a system enchancement on the networks" 

 

they had no idea when it would be fix... yay!

Telstra (Retired)
Telstra (Retired)

Re: Can't access certain website on Telstra network but can on others

Hi All,

 

We identified an issue connecting to some US providers yesterday. It was not an issue in our network but we worked with the providers to find a fix for our customers early this morning.

 

- Shelly

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