Level 1: Cadet

Can't send or receive emails in Outlook.

Office 365 has been reinstalled, so it's not that. Emails are stuck in the outbox.

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Level 22: Superhuman
Level 22: Superhuman

Re: Can't send or receive emails in Outlook.

Are you seeing any error messages?


Have you tried accessing the email accounts via a web browser option? like Webmail for Telstra? Are you sure you have the credentials correct?


Are you able to access other sites (checking that your internet is working)?


Is the Office 365 on a PC, have you restarted that?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Level 21: Augmented
Level 21: Augmented

Re: Can't send or receive emails in Outlook.

You could follow the checks listed on the webpage


When checking the settings, use the ones recommended for Telstra Mail.

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