Dragons1200
Level 1: Cadet

Cancel my plan

Wish to cancel my nbn

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5 REPLIES 5
Dragons1200
Level 1: Cadet

Re: Cancel my plan

Do not need any more 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Cancel my plan

You need to contact Telstra and speak to a consultant.

 

Call 132200 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
JVT1
Level 1: Cadet

Re: Cancel my plan

I wish to cancel my Telstra services from the 14th July 2021 as we are moving

 

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Cancel my plan

You have to contact Telstra Support to achieve that. See the instructions above by @Jupiter 

AntoO
Support Team
Support Team

Re: Cancel my plan

Hi JVT1

 

I'd recommend reaching out to our disconnection team on 13 22 00 from 09:00AM AEST and they can assist with disconnection if that's what you're looking for. 

 

You can also reach out to the same number and request to speak with the moving homes team if you'd like to move your services to the new address (unless it's overseas of course)

 

If disconnection is the only option available to you for whatever reason you can also reach out to the teams over on social media (Facebook and Twitter) and they can assist there as well.

 

- Anto

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