Level 1: Cadet

Cancel NBN Technician

I changed my NBN plan online (that's all I wanted to do) - now I have an NBN Technician booked to disconnect+reconnect my service. Surely this can't be right?


Now I cannot cancel the Technician Appointment...


Call Centre robot says this cannot be done over the phone.


Appointment Manager webpage on entering Order ID responds with "Sorry, we can't retrieve your appointment details"


My Telstra app does not run properly on my phone (iPhone 8).


1800 NBN number robot also says this issue cannot be dealt with over the phone.


What next?

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Level 25: The Singularity
Level 25: The Singularity

Re: Cancel NBN Technician

It sounds like you have ordered a new service by mistake for that type of situation to occur.


If you can't use the My Telstra app (it should work on an iPhone 8), then try sending a message to the Telstra Facebook or Twitter accounts as they are being monitored.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit