Cancellation

[Eddie6]

I already phoned telstra support on 26th of January 2017 that i will be cancelling the order placed as i will not be at australia during this feburary. They said okay and we cancelled it now. So, everything was finished and i was relived to return back to my home country. But i just checked my mail at noon in my country so around 5pm 2nd Feb in australia, i was sent a mail that says your order has been completed and all that username and stuff to login. So, I am posting this for a solution to this problem.

[o_0]

The email is not from telstra it is a scam email.

[Eddie6]

its from this email though

notifications@online.telstra.com.au

they also send me a mail that there will be an appointment of nbn technician 2 days ago too but i am sure there was an nbn technician appointment today and it was cancelled on phone.

[o_0 · Accepted solution]

okay beg my pardon i misunderstanded you, you will need to talk to online chat support