Solved: Cancellation - Telstra CrowdSupport

Otto55

Hi,

my Unlimited Home Broadband contract ends on 12th February and I do not want to continue the contract. How do I notify Telstra that I want to end the contract on that day?

Jupiter

On that day, send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Jupiter

On that day, send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If the bot doesn't understand, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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