Cannot connect WifI Printer, need to disable priva... - Telstra Crowdsupport

R_McH

Trying to connect new Epson printer via Wifi but cannot find network. Troubleshooting guide said to disconnect privacy separator on access point. How do I try this?

Thanks

343GuiltySpark

Are you able to see your home WiFi on your phone or tablet? Id recommend setting the printer up in the same room as your modem then move it to the room desired and see if it works there. You can also try unplugging the modem for 30 seconds then plugging it back in.

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ProfessorPhone

I have read 2 different conflicting explanations what privacy separator means.
One explanation says it pertains to the printer... not the modem. Your Epson manual should elaborate.
Another explanation says it means hiding multiple devices from each other on a network.
You may consider asking the specialist networking forum on whirlpool.net.au for advice...as some serious engineering and IT folk offer high level very specialist advice re networking is available there.
Thank you

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cf4

If your PC connected by WiFi check that it is set up as a private network and network and discovery is turned on. Printer should also be connected to same router as the PC.

JordanW12

Hi R_McH,

Looking at the issue you've got, we need some more information before we can provide a solution.

Can you please tell us what modem you are currently using?
When does this issue appear? (when connecting the printer to the wifi or before it is connected to wifi)
Is the error on your PC or Printer?

Hope to hear from you soon.

Jordan

Telstra Platinum Tech Support

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Cannot connect WifI Printer, need to disable privacy separator

Re: Cannot connect WifI Printer, need to disable privacy separator

Re: Cannot connect WifI Printer, need to disable privacy separator

Re: Cannot connect WifI Printer, need to disable privacy separator

Re: Cannot connect WifI Printer, need to disable privacy separator

Set it & forget it