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Level 1: Cadet

Cannot download images and videos from mobile device

Its over a month, none of the mobile device can download any image or videos from apps like facebook, whatsApp.

telstra got me to change the modem router to Telstra smart modem Gen 2.

still issue persist. Speed of wifi over 40/16 

If I use a vpn on the mobile or use mobile data everything works. Telstra technicians have no idea. Any help appreciated

 

looks to me throttled 

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1 REPLY 1
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Level 23: Superhero
Level 23: Superhero

Re: Cannot download images and videos from mobile device

Probably broadband protect casuing the issue if it only happens on your home broadband connection.

For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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