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Level 1: Cadet

change address on move order

Answered

I created a move order and realised after submitting it that the new house address I entered is wrong. Is it possible to talk to someone to correct this?

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: change address on move order

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

 

It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: change address on move order

You will need to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human.

 

It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Highlighted
Level 1: Cadet

Re: change address on move order

Thank you, I will give it a go.

Highlighted
Level 1: Cadet

Re: change address on move order

Great! started a chat and within 15 minutes my issue was solved!

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