Level 1: Cadet

Change of internet provider

Good morning. 


I am an existing  Telstra customer. Mobile number  is <removed for privacy> and landline is <removed for privacy>. We have the NBN. Current internet service provider is internode.


We wish to retain the NBN, and my question is would we be eligible to purchase the 'Upfront Data Plan..extra small' product?

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Level 25: The Singularity
Level 25: The Singularity

Re: Change of internet provider

Never post your phone number in a public forum such as Crowdsupport.


Nobody here has access to account information or billing systems.


To contact Telstra, send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit