pixiegaming
Level 1: Cadet

Check Phone Line connection

My NBN is finally active, however I have a 'Check Phone Line' displayed on my cordless phone - no dial tone depsite the phone base being plugged into the modem. Can anyone assist?:smileyindifferent

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Big_Dan
Telstra (Retired)
Telstra (Retired)

Re: Check Phone Line connection

Hey pixiegaming,

 

Can you plug a non-cordless phone directly into the router, and report back whether or not there is a dial tone please?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Penfalls
Level 1: Cadet

Re: Check Phone Line connection

We have the same issue and unfortunately do not have a corded phone.  The cordless phone works perfectly when connected directly to the phone jack.

AlistairQWA
Telstra (Retired)
Telstra (Retired)

Re: Check Phone Line connection

Hi Penfalls,

 

If you have the FTTN connection then make sure your modem is the only device connected to any phone socket and connect the base unit of your phone to the green phone port on the modem as this should get dialtone if everything has activated correctly. 

 

If still ahving an issue the NBN technical support team will be able to investigate further on 1800 834 273

 

- AlistairQWA

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit