Level 1: Cadet


How do I speak top someone at Telstra nowadays?

I received an email saying my Unlimited Internet Order had been completed and I would be charged $9 a month for a Smart Modem. 

Only problem is I didn't order anything.

Now I cannot get the muppets on the Telstra App Chat to understand that I didnt order anything. They keep saying the order is complete and dissapear. I then start again with another operator. If this is Gold support I would hate to see what the other levels go through. 

Trying to speak to someone doesnt work I have called 132200 and 1800 834 273 but every avenue seems to direct you back to the app and hangs up.

I cant think of anything else to do. Maybe I just wait for the modem to turn up and get charged then speak to the ombudsman regarding telstra signing me up to a contact I never agreed to. They might take it a bit more seriously than Telstra does? 



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 23: Superhero

Re: Complaints

Hello, below is a link to making a complaint.


If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit