jwilsowjed
Level 1: Cadet

Complaints

How do I speak top someone at Telstra nowadays?

I received an email saying my Unlimited Internet Order had been completed and I would be charged $9 a month for a Smart Modem. 

Only problem is I didn't order anything.

Now I cannot get the muppets on the Telstra App Chat to understand that I didnt order anything. They keep saying the order is complete and dissapear. I then start again with another operator. If this is Gold support I would hate to see what the other levels go through. 

Trying to speak to someone doesnt work I have called 132200 and 1800 834 273 but every avenue seems to direct you back to the app and hangs up.

I cant think of anything else to do. Maybe I just wait for the modem to turn up and get charged then speak to the ombudsman regarding telstra signing me up to a contact I never agreed to. They might take it a bit more seriously than Telstra does? 

 

 

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1 REPLY 1
ProfessorPhone
Level 23: Superhero

Re: Complaints

Hello, below is a link to making a complaint.

https://www.telstra.com.au/contact-us/feedback-complaints/make-a-complaint

"BEING NICE TO OTHERS .. IS NICE"
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