dbradley
Level 1: Cadet

Connecting a previous work computer to home internet

We are trying to connect a computer that was previously a work computer but is now not connected to the network and it won't connect to our home internet. 

Gateway says it is connected but when we go to open a page such as ninemsn it says it  can't connect. Fix connection problem comes up with "Windows can't communicate with the device or resource (primary DNS server)"

not sure what to do from here

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Shellock
Telstra (Retired)
Telstra (Retired)

Re: Connecting a previous work computer to home internet

Hi dbradley,

 

If you are still experiencing difficulties with this computer I would suggest that you do the following steps:

1. Press Windows key + R  (which opens the Run window)

2. Type in NCPA.CPL (which opens up network connections list)

3. Right click the broadband connection which appears connected, select Properties then select IPV4 and Properties again

4. Remove all manually set DNS and set it to obtain DNS automatically then close the windows while saving the changes.

5. Press Windows key + R and type CMD

6. In the Command Prompt window type: /flushdns and hit enter

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit