Connecting Owlet Device to Telstra smart gen2 modem

[adele28]

I am trying to connect an Owlet smart sock device (a type of baby monitor) to my wifi with a Telstra smart gen2 modem. The device only connects to 2.5ghz,which I realise this type of modem is duel. I have managed to log in to support on 192.168.0.1 and disabled band steering so I now have the option to join a 5g and non 5g network however I still cannot get the device to connect or recognise the wifi signal. Any ideas what else I can try?

[Jupiter]

You may need to turn off PMF (in the wifi settings, under both the 2.4GHz and 5GHz settings).

Occasionally it may still not work (eg password corruption) and a factory reset might be required (personal experience on this one).

[cf4]

You might have to disable PMF or set the security mode type to WPA+WPA2 PSK instead ofvWPA2 PSK.

There are instructions for how to turn of PMF in this WiKi.

https://crowdsupport.telstra.com.au/t5/broadband-nbn/wifi-issues-due-to-protected-management-frames/...