Level 1: Cadet

Connecting Owlet Device to Telstra smart gen2 modem

I am trying to connect an Owlet smart sock device (a type of baby monitor) to my wifi with a Telstra smart gen2 modem. The device only connects to 2.5ghz,which I realise this type of modem is duel. I have managed to log in to support on 192.168.0.1 and disabled band steering so I now have the option to join a 5g and non 5g network however I still cannot get the device to connect or recognise the wifi signal. Any ideas what else I can try?

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Connecting Owlet Device to Telstra smart gen2 modem

You may need to turn off PMF (in the wifi settings, under both the 2.4GHz and 5GHz settings).

Occasionally it may still not work (eg password corruption) and a factory reset might be required (personal experience on this one).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Connecting Owlet Device to Telstra smart gen2 modem

You might have to disable PMF or set the security mode type to WPA+WPA2 PSK instead ofvWPA2 PSK.

 

There are instructions for how to turn of PMF in this WiKi.

https://crowdsupport.telstra.com.au/t5/broadband-nbn/wifi-issues-due-to-protected-management-frames/...

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