I have a Telstra Gateway modem (the white one) and suffer from constant drop outs. I have called Telstra many times and many times I have done the isolation tests and each time I ring them they can see that I have had numerous drop outs but it never gets fixed.
There have been many technicians visit, both phone line and internet and still drop outs.
The socket has been changed as it apparently was old and "rusted".
The home phone has constant crackle and I was advised at one stage that it is my home phone that is the problem so I got a new one (it's a Telstra corded phone). Then they told me it was the modem that was the problem - I bought a new one (the current one) and still drop outs. I've now replaced everything I could possibly replace but still to no avail.
At the moment my download speed is 2.1 Mbps and my upload is 0.4 and 20 ms ping speed but these measures can constantly change, usually downward.
I am over constantly calling Telstra when nothing changes. Is it possible to use the modem without connecting the home phone to it? I was thinking of moving the modem closer to the wall socket but cannot move the entire desk that way.
I am not technical in any way so any assistance would be greatly appreciated.
Thank you in advance.
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