Constant buffering and cant stream on NBN

[MandyV]

Trying to watch a show on Stan and get constant buffering and freezing it makes it impossible to watch. I purchased a WiFi booster and it worked ok for about 10 minutes then started again. The WiFi light on the modem is only ever orange never green ...pay a motza for nbn and get crap service 

[cf4]

The mobile signal light colour indicates the strength of the 4G back signal not the WiFi signal. Green is good. orange is ok and red is poor. 4G backup if in use should still give good performance on 4G back.

Is it only STAN that has problems with streaming?

Do all devices get constant buffering when streaming?

What model modem do you have (DJA0230, DJA0231 or LH1000)?

[MandyV]

Yes only having problems with Stan, netflix works fine

Couldn't even run a telstra speed test on the TV it kept coming up with an error so I ran ookla download speed was only 2.92mbps and it failed upload test 

model is DJAQ230

I don't stream on other devices 

[SteveW_52]

Is the TV close enough to the modem that you can try connecting with a cable rather than Wi-Fi? And see how that goes..

[cf4]

Try changing the WiFi channel in the modem.

[Emily99]

With the modem being orange, we'd want to get our faults team to have a look at everything, make sure there's no deeper fault.

You can have them look at it via our live chat here:  https://tel.st/ls4gj