MandyV
Level 1: Cadet

Constant buffering and cant stream on NBN

Trying to watch a show on Stan and get constant buffering and freezing it makes it impossible to watch. I purchased a WiFi booster and it worked ok for about 10 minutes then started again. The WiFi light on the modem is only ever orange never green ...pay a motza for nbn and get crap service 

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5 REPLIES 5
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Constant buffering and cant stream on NBN

The mobile signal light colour indicates the strength of the 4G back signal not the WiFi signal. Green is good. orange is ok and red is poor. 4G backup if in use should still give good performance on 4G back.

 

Is it only STAN that has problems with streaming?

 

Do all devices get constant buffering when streaming?

 

What model modem do you have (DJA0230, DJA0231 or LH1000)?

MandyV
Level 1: Cadet

Re: Constant buffering and cant stream on NBN

Yes only having problems with Stan, netflix works fine

 

Couldn't even run a telstra speed test on the TV it kept coming up with an error so I ran ookla download speed was only 2.92mbps and it failed upload test 

 

model is DJAQ230

 

I don't stream on other devices 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Constant buffering and cant stream on NBN

Is the TV close enough to the modem that you can try connecting with a cable rather than Wi-Fi? And see how that goes..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
cf4
Level 25: The Singularity
Level 25: The Singularity

Re: Constant buffering and cant stream on NBN

Try changing the WiFi channel in the modem.

Emily99
Support Team
Support Team

Re: Constant buffering and cant stream on NBN

With the modem being orange, we'd want to get our faults team to have a look at everything, make sure there's no deeper fault.

 

You can have them look at it via our live chat here:  https://tel.st/ls4gj

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