Level 1: Cadet

Constant Cable Outages

I have had constant disruption to my cable internet since October 2019. Despite logging 30 or 40 calls, which is pointless as the service never gets restored due to me logging a call, I'd like to know how installation of NBN underground cable impacts on service delivery for existing overhead cable facilities. Is there some known technical issue, or is this just a customer service furphy ?

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Level 23: Superhero
Level 23: Superhero

Re: Constant Cable Outages

Cable/HFC is rather sensitive and upgrades do cause problems.
I work for Telstra, but my opinions are my own and not that of Telstras
Level 2: Rookie

Re: Constant Cable Outages

I have exactly the same problem, also since October 2019. Connection dropouts, phone dropouts, nbn connection box rebooting itself for no apparent reason. Driving me crazy.

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