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Level 1: Cadet

Constant dropouts every minute, all day

Hi All,

 

Hoping someone may be able to provide some light on my now almost month long ADSL2 connection issues.

 

The issue started around the 14th of last month, with quite frequent ADSL dropouts during the day – it was every 15 minutes or so, with the modem taking at least 5 minutes to reconnect. Thinking that whilst improbable, but not impossible, that it may have been the (barely 12 month old) DLink 2740B-F1 modem router we had, we replaced it with a Billion 7800NL – Which as expected didn't resolve the problem.

 

I contacted Telstra who stated that they could see a line fault and would send out a technician within the week – Which didn't happen, but that's a story for another day – The technician finally arrived on Monday, and said that he could see a fault both at the house and outside of the house. He disconnected the phone jacks around the house that weren't in use – to avoid future degradation – and then went off for an hour or two to fix the problem outside of the house. However half an hour later, we were back to the same old.

 

The issue has escalated severely – During the day, it is near impossible to use the net, with dropouts every minute at least (I'll post a section of todays log) – However at night, we can generally stay connected for an hour, sometimes more, generally after 8pm – until it starts again at around 8am.

 

Here's a section of the log:

Jan 04 12:51:14 user crit kernel: Line 0: ADSL link up, Bearer 0, us=521, ds=9906
Jan 04 12:51:38 user crit kernel: Line 0: ADSL link down
Jan 04 12:51:40 user crit kernel: Line 0: xDSL G.994 training
Jan 04 12:51:53 user crit kernel: Line 0: ADSL G.992 started
Jan 04 12:51:58 user crit kernel: Line 0: ADSL G.992 channel analysis
Jan 04 12:52:02 user crit kernel: Line 0: ADSL G.992 message exchange
Jan 04 12:52:02 user crit kernel: Line 0: ADSL link up, Bearer 0, us=367, ds=9194
Jan 04 12:52:24 user crit kernel: Line 0: ADSL link down
Jan 04 12:52:26 user crit kernel: Line 0: xDSL G.994 training
Jan 04 12:52:40 user crit kernel: Line 0: ADSL G.992 started
Jan 04 12:52:44 user crit kernel: Line 0: ADSL G.992 channel analysis
Jan 04 12:52:49 user crit kernel: Line 0: ADSL link down
Jan 04 12:52:50 user crit kernel: Line 0: xDSL G.994 training
Jan 04 12:53:04 user crit kernel: Line 0: ADSL G.992 started
Jan 04 12:53:08 user crit kernel: Line 0: ADSL G.992 channel analysis
Jan 04 12:53:12 user crit kernel: Line 0: ADSL G.992 message exchange
Jan 04 12:53:13 user crit kernel: Line 0: ADSL link up, Bearer 0, us=371, ds=5294
Jan 04 12:55:42 user crit kernel: Line 0: ADSL link down
Jan 04 12:55:44 user crit kernel: Line 0: xDSL G.994 training
Jan 04 12:55:58 user crit kernel: Line 0: ADSL G.992 started
Jan 04 12:56:02 user crit kernel: Line 0: ADSL G.992 channel analysis
Jan 04 12:56:06 user crit kernel: Line 0: ADSL G.992 message exchange
Jan 04 12:56:07 user crit kernel: Line 0: ADSL link up, Bearer 0, us=553, ds=9764

 

And this is everyday.

 

I've tried manually setting the SNR to a higher setting, in an attempt to stabilise the connection, as well as increasing the line profile via Bigpond to no avail.

 

The DSL Stats:

 

System Up-Time: 18 minutes


Mode : ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Line Coding (Trellis)(Down/Up): On / On
SNR Margin (Down/Up): 6.1 / 1.6
Attenuation (Down/Up): 19.5 / 13.8
Output Power (Down/Up): 18.9 / 12.3
Attainable Rate (Down/Up)(Kbps): 7188 / 477
Rate (Down/Up)(Kbps): 6460 / 527

 

HEC Errors (Down/Up):806 / 586

 

I wonder if there is a clue in the fact that the problem is not quite so bad at night? I have the Telstra technician coming back out on Tuesday, however as he seemed a little at a loss last time as to what it was – He did say there was a fault, but he didn't sound confident as to what the fault actually was – I'm not overly confident that it's going to get fixed.

 

I've already tried an isolation test – I don't have Foxtel connected – No back to base alarm – I don't have a home phone plugged in, and now the additional phone jacks are disconnected – Also, not using a line filter/splitter – I've manually set the SNR, and then set it back to default – and I've bought a new modem. I don't think there is much else I can do from my end.

 

Does anyone have any ideas, and or suggestions?

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1 REPLY 1
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Level 23: Superhero

Re: Constant dropouts every minute, all day


I recon you've been doing heaps to try and improve your service.

I think you should continue to call support after the visit on Tuesday if the issue still remains. If it's the congestion excuse keep jumping up and down I guess!

Certainly something dodgy as mode is adsl2+ with low attenuation should be popping some top speeds but it's reads like you're on a RIM or like ADSL 992.1 speeds

Cheers,
Dave

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