2298
Level 1: Cadet

Data Meter

Answered

My NBN data meter has not updated since June 2nd 2021. How do I resolve this problem?

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Accepted Solutions
MattyC
Support Team
Support Team
Accepted Solution

Re: Data Meter

Thanks. Is this in the mytelstra app, or via our website - https://tel.st/krr8a5 - or both?

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4 REPLIES 4
MattyC
Support Team
Support Team
Accepted Solution

Re: Data Meter

Thanks. Is this in the mytelstra app, or via our website - https://tel.st/krr8a5 - or both?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

2298
Level 1: Cadet

Re: Data Meter

On the Telstra website.

Angela_H
Support Team
Support Team

Re: Data Meter

When you say it hasn't been updated, do you mean that there's no record of data usage, or where you waiting on a specific update like a plan change? -Angela 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2298
Level 1: Cadet

Re: Data Meter

No record of data usage since June 2nd 2021.

 

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