Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I activated a data top up at 12:50 pm and was notified to have done so via email however I received another email at 5:54 pm on the same day to say I had activated another data top up - I am assured by the rest of the family that this must be an error. How would I go about proving that it was.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

The best number for any queries regarding NBN is 1800 834 273.
- Shelly
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Data top up
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.
Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Data top up
Log into My Account https://www.my.telstra.com.au/myaccount/home and check how many data top ups you have left. Should have 2 left if the email was sent by mistake.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Data top up
Only says I have one left unfortunately - I might have to try and contact Telstra to get it sorted. Not looking forward to that!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Data top up
Hey Davros1,
The best contact to have this looked into further is with the Billing team. They are available to assist via Live Chat 24/7 at:
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Data top up
Hey Dingo Dan,
Thanks for the advice, however I was redirected to ring 13 22 00 because I'm on an NBN plan - looks like I'll have to ring.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

The best number for any queries regarding NBN is 1800 834 273.
- Shelly
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Data top up
Thanks for that Shelly.
I was put through to the Billing section and the operator (John) had a look at it and treated the second data top up order as a glitch. He manually restored not 1 but 2 top ups as well as increasing my bonus data by another 100Gb per month!
Now that is service.
Thanks Shelly, thanks John, thanks Telstra.
Related Content
-
Top Up Data
Find out more -
Broadband Top Up
Find out more -
Top up data
Find out more -
Data top up
Find out more