Data top up

[Davros1]

I activated a data top up at 12:50 pm and was notified to have done so via email however I received another email at 5:54 pm on the same day to say I had activated another data top up - I am assured by the rest of the family that this must be an error. How would I go about proving that it was.

[Kalak]

When you login and check your usage allowance/top-ups remaining, does it reflect more than one being processed onto your account?

[cf4]

Log into My Account https://www.my.telstra.com.au/myaccount/home and check how many data top ups you have left. Should have 2 left if the email was sent by mistake.

[Davros1]

Only says I have one left unfortunately - I might have to try and contact Telstra to get it sorted. Not looking forward to that!

[DingoDan]

Hey Davros1,

The best contact to have this looked into further is with the Billing team. They are available to assist via Live Chat 24/7 at:

http://tel.st/hsc3

[Davros1]

Hey Dingo Dan,

Thanks for the advice, however I was redirected to ring 13 22 00 because I'm on an NBN plan - looks like I'll have to ring.

[Shellock · Accepted solution]

The best number for any queries regarding NBN is 1800 834 273.

- Shelly

[Davros1]

Thanks for that Shelly.

I was put through to the Billing section and the operator (John) had a look at it and treated the second data top up order as a glitch. He manually restored not 1 but 2 top ups as well as increasing my bonus data by another 100Gb per month!

Now that is service.

Thanks Shelly, thanks John, thanks Telstra.