doctorduck
Level 1: Cadet

Data usage home broadband

Spike in data usage (unexplained) 13 April, 2021. Speed slowed for rest of billing period. Regional (Western) Victoria. Simultaneously lost dial-tone on home phone.
Many similar instances over several years on CrowdSupport. This has happened before at this address.
No explanation found. Top-up required. Maybe ASIO or CIA !

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Dowser
Level 20: Director
Level 20: Director

Re: Data usage home broadband

What was the magnitude of the “spike”?.

Report it and the loss of dial tone to Telstra Support.

In the meantime, do you know how to request a data top up?.

notacleverclog
Level 2: Rookie

Re: Data usage home broadband

Lots of similar reports of unexplained data spikes followed by customers (allegedly) exceeding monthly limits and being unable to top-up. See https://crowdsupport.telstra.com.au/t5/data-usage/mytelstra-data-usage-fault/m-p/928388 or simply search "usage" on this forum and sort by date.

 

Telstra is at fault here - let's see how long it takes to fix it. At least a week, apparently...

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit