Level 1: Cadet

Data usage in the first month

I've just signed up and will be connected halfway through my bill cycle – I remember a change a few years ago with mobile data where you were given the full allowance if you connected/ changed plans within a billing cycle. Is this the same for home broadband? Eg will I get 2000gb to use in 12 days or will the pro rate the usage?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: Data usage in the first month

Last I changed mine it was the full amount.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Support Team
Support Team

Re: Data usage in the first month

Hi danielunite, 

@DrQ is correct:

  • As the start of your new plan most likely won’t line up with your billing period. From the time your new plan is active, to the end of your billing period, you’ll see:
    • A part month charge for your new plan
    • A part month credit for any charges  you paid in advance for your old plan.
  • Your new plan’s full call and data allowance is available during this period
  • You will also see an advance charge. This is your new plan’s monthly charge, billed one month in advance

Regards - 



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit