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Level 2: Rookie

disconnecting Bigpond account

I am trying to disconnect my Bigpond account. Due to Covid restrictions I can't get through to an operator (I get sent a link to chat which my phone won't allow to open for security reasons), I can't find any online options and the message option is automated to only basic questions. I don't want to be billed for a service I no longer use. Does anyone have any ideas on how I can organize this disconnection. Thanks in advance for any help.

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2 REPLIES 2
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Level 9: Captain

Re: disconnecting Bigpond account

What tech are you on ? FTTN/FTTH ect, are you changing providers or just canceling conection ?

FTTN Tech. Appinions are my own.
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Support Team
Support Team

Re: disconnecting Bigpond account

Morning Peter, generally the app will be the best way to organise a disconnection: https://tel.st/nbczz

 

If you can't get through there you can shoot us a PM on Facebook and we'll take a look.

 

Cheers!

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