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Level 2: Rookie

DLink DSL-3900 won’t connect to Internet

I purchased a dlink dsl3900 router to replace the Telstra gateway max because it doesn’t have the wifi capabilities to cover my entire house (double brick / 2 storey) and I’ve had nothing but issues with extenders especially when trying to run some home automation gizmos.

My problem is, when I plug in and setup the dlink modem (setup using the very simple wizard) it fails to establish a connection with the internet (dsl light just flashes green and red and back again). I have an FTTN NBN connection. 
I can pretty much guarantee it’s not an issue with the modem because I took the first one back to the store and got a new one and they’ve both done the exact same thing. I’ve used the same dsl cable that works with the Telstra modem and a different one just to be sure it’s not that and still nothing. 
I have rung Telstra technical support and they want to charge me $200+ to send a technician but I’m not willing to do that yet! 

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6 REPLIES 6
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Level 24: Supreme Being
Level 24: Supreme Being

Re: DLink DSL-3900 won’t connect to Internet

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Level 2: Rookie

Re: DLink DSL-3900 won’t connect to Internet

No luck with those settings. I’m dumb founded as to the problem, I can literally pull the dsl cable out of the Telstra gateway max and plug it into the dlink and nothing happens. Must be a configuration somewhere. 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: DLink DSL-3900 won’t connect to Internet

Have you configured the DSL settings as per page 29 of the manual?

 

Does the D-Link have the latest firmware?

http://support.dlink.com.au/Download/download.aspx?product=DSL-3900&type=Firmware

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Level 2: Rookie

Re: DLink DSL-3900 won’t connect to Internet

Just check the firmware and it’s the latest version, on the phone to D-Link atm and they don’t seem to be able to help. 

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Level 1: Cadet

Re: DLink DSL-3900 won’t connect to Internet

Did you get this fixed? I have exactly the same Modem/Router and FTTN and it doesn't connect after using the wizard. Im good with this stuff but this modem is annoying. 

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Level 2: Rookie

Re: DLink DSL-3900 won’t connect to Internet

No luck, I ended up ringing D-link and getting a return number and taking it back to Harvey Norman, I don’t believe it was faulty!! No clue as to what was going on. I’ve since got a Telstra smart modem which hasn’t solved my wifi problem but at least it connects, still running an orbi wifi extender which drops out all the time. Very frustrating- damn double brick home🤬

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