Level 1: Cadet

DNS issues

Hi Guys,


Chrome works fine, Explorer works fine when connecting to the internet.  Outlook mail is also ok,  however MS Edge and MS Store cant connect to the internet?  Is it a DNS issue?  When the computer is at the Computer Store in town MS Edge and MS Store work fine and WIN10 settings work fine.


I'm running a TG797n V3.





Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: DNS issues

Hi Trickla,


Have you checked into the settings of your antivirus and firewall as this may be blocking access to certain network configurations. 


Also, try leaving your home modem off for a few minutes then back on as this should force a new network connection and may resolve any blocking happening on the device. 


- AlistairQWA

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit