Highlighted
Level 3: Gumshoe

Dropouts

This is a log of when I've lost Internet connectivity in the last 24 hours. Pretty normal day of dropouts since NBN arrived. Sick of complaining about it.


---------------------------------------
Failure Start                   Length
22/09/2020 9:17:41 AM 0:00:50
22/09/2020 9:21:47 AM 0:03:57
22/09/2020 9:37:18 AM 0:01:48
22/09/2020 9:40:23 AM 0:00:09
22/09/2020 9:45:06 AM 0:04:01
22/09/2020 9:52:42 AM 0:00:27
22/09/2020 10:27:48 AM 0:04:01
22/09/2020 10:37:03 AM 0:00:12
22/09/2020 3:22:34 PM 0:00:07
22/09/2020 10:04:44 PM 0:00:08
22/09/2020 11:00:38 PM 0:03:51
22/09/2020 11:08:51 PM 0:00:09
22/09/2020 11:51:19 PM 0:04:09
22/09/2020 11:58:39 PM 0:00:44
23/09/2020 3:46:58 AM 0:04:21
23/09/2020 3:55:34 AM 0:00:08
23/09/2020 12:07:28 PM 0:03:54
23/09/2020 12:15:36 PM 0:00:08
23/09/2020 12:23:31 PM 0:03:59
23/09/2020 12:30:59 PM 0:00:29
23/09/2020 12:44:25 PM 0:04:10
23/09/2020 12:52:01 PM 0:00:22
23/09/2020 1:22:17 PM 0:04:22
23/09/2020 1:31:44 PM 0:01:56
23/09/2020 2:43:44 PM 0:03:50
23/09/2020 2:51:00 PM 0:00:35
23/09/2020 7:40:00 PM 0:04:18
23/09/2020 7:47:31 PM 0:00:20
23/09/2020 8:54:24 PM 0:03:55
23/09/2020 9:02:11 PM 0:00:05
23/09/2020 9:27:46 PM 0:04:02
23/09/2020 9:35:15 PM 0:00:26

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8 REPLIES 8
Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: Dropouts

Nice list. Doesn't really tell us anything (although I have my suspicions).

 

What type of NBN connection do you have (FTTN, FTTC, FTTP, HFC, FW)?

Which model modem do you have?

What colour are the lights on your modem, and what do they do when the dropouts occur?

On the broadband tab of your modem, what are the connection stats (type, maximum and actual line rates, etc)?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Level 3: Gumshoe

Re: Dropouts

Connection is HFC.

 

Modem Model: Telstra Smart Modem Gen 2, Gateway Make Model Arcadyan LH1000

 

Modem Lights

Online: Green,

WAN/DSL: Green

Mobile Mode: Off

Mobile Signal: Orange

 

When dropouts occur the lights do not change for 30 seconds or so then go out in order Online, WAN/DSL, Phone and in a few minutes return, not sure of the order, with the Mobile mode green and other lights as before. After various periods of time with no intervention from me, it restarts in "non" mobile mode. Lights on NBN Box usually remain steady green.

 

The Broadband Tab doesn't give me connection stats and I don't know where to find them.  It does tell me under Connection Mode

Current Mode IPoE routed mode
xDSL Current Status No Fixed Physical Connection
WAN STATUS UPTIME  A time in hours, Minutes, Seconds
When connected the speed is good, over 50 mbps download
 
Appreciate any help and advice.
 
Strangely the dropouts are most likely to occur in the morning and evening.
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Dropouts

Looks like you have an NBN HFC or NBN FTTC connection. The modem is connected to the NBN NTD by WAN port so the modem doesn't show any link statistics. The log might give a better indication of what is happening. Could you post the modems log events for the period just before and during the drop out?

Highlighted
Level 3: Gumshoe

Re: Dropouts

I had a dropout commencing at 15:43 but it takes the modem a minute or two to respond. It switched to Mobile Mode. It has dropped out 3 times again since then.

 

Below is what the log said commencing at about that time.

24.09.2020 15:42:46 health check detect case (ThorGW)
24.09.2020 15:42:51 health check case (SIP LOG)
24.09.2020 15:43:01 [VoIP] SIP Registered: IP-Address: 2001:8003:0F00:7209Smiley Very Happy43C:CF48:F631:5264, VoIP number: +61733539335, URI[sip:[2001:8006:3521:0206:0007:E1C0:0000:000F]:5060;transport=udp].
24.09.2020 15:43:01 health check [ThorGW] init or restart
24.09.2020 15:43:01 health check detect case (ThorGW)
24.09.2020 15:43:06 health check case (SIP LOG)
24.09.2020 15:43:16 health check [ThorGW] init or restart
24.09.2020 15:43:16 health check detect case (ThorGW)
24.09.2020 15:43:21 health check case (SIP LOG)
24.09.2020 15:43:31 health check [ThorGW] init or restart
24.09.2020 15:43:32 health check detect case (ThorGW)
24.09.2020 15:43:37 health check case (SIP LOG)
24.09.2020 15:43:47 health check [ThorGW] init or restart
24.09.2020 15:43:47 health check detect case (ThorGW)
24.09.2020 15:43:52 health check case (SIP LOG)
24.09.2020 15:44:02 health check [ThorGW] init or restart
24.09.2020 15:44:02 health check detect case (ThorGW)
24.09.2020 15:44:07 health check case (SIP LOG)
24.09.2020 15:44:17 health check [ThorGW] init or restart
24.09.2020 15:44:18 health check detect case (ThorGW)
24.09.2020 15:44:23 health check case (SIP LOG)
24.09.2020 15:44:23 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 1
24.09.2020 15:44:33 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 1
24.09.2020 15:44:33 health check [ThorGW] init or restart
24.09.2020 15:44:33 health check detect case (ThorGW)
24.09.2020 15:44:38 health check case (SIP LOG)
24.09.2020 15:44:48 health check [ThorGW] init or restart
24.09.2020 15:44:48 health check detect case (ThorGW)
24.09.2020 15:44:53 health check case (SIP LOG)
24.09.2020 15:44:53 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 2
24.09.2020 15:45:03 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 2
24.09.2020 15:45:03 health check [ThorGW] init or restart
24.09.2020 15:45:04 health check detect case (ThorGW)
24.09.2020 15:45:09 health check case (SIP LOG)
24.09.2020 15:45:19 health check [ThorGW] init or restart
24.09.2020 15:45:19 health check detect case (ThorGW)
24.09.2020 15:45:23 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 3
24.09.2020 15:45:24 health check case (SIP LOG)
24.09.2020 15:45:33 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 3
24.09.2020 15:45:34 health check [ThorGW] init or restart
24.09.2020 15:45:34 health check detect case (ThorGW)
24.09.2020 15:45:39 health check case (SIP LOG)
24.09.2020 15:45:49 health check [ThorGW] init or restart
24.09.2020 15:45:49 health check detect case (ThorGW)
24.09.2020 15:45:54 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 4
24.09.2020 15:45:55 health check case (SIP LOG)
24.09.2020 15:46:03 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 4
24.09.2020 15:46:05 health check [ThorGW] init or restart
24.09.2020 15:46:05 health check detect case (ThorGW)
24.09.2020 15:46:09 DHCPv6 - trigger renew6 on eth0
24.09.2020 15:46:10 health check case (SIP LOG)
24.09.2020 15:46:13 DHCPv6: Release on eth0, interval 1000ms.
24.09.2020 15:46:16 DHCPv6 - notify agent to start client on eth0
24.09.2020 15:46:17 WAN: Notify System Services WAN v6 Stopped (eth0)
24.09.2020 15:46:20 health check [ThorGW] init or restart
24.09.2020 15:46:20 health check detect case (ThorGW)
24.09.2020 15:46:22 DHCPv4 - trigger renew on eth0
24.09.2020 15:46:25 health check case (SIP LOG)
24.09.2020 15:46:26 DHCPv4 Script: RELEASE(eth0)
24.09.2020 15:46:26 PPPoE - start client on eth0
24.09.2020 15:46:26 PPPoe Discovery: Sending PADI.
24.09.2020 15:46:27 DHCPv4 - start client on eth0
24.09.2020 15:46:27 DHCPv4 Script: PREINIT(eth0)
24.09.2020 15:46:27 WAN: eth0 DHCP/PPP Timeout.
24.09.2020 15:46:27 WAN: Pending 30 seconds + Random delay 6 seconds
24.09.2020 15:46:28 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:46:28 WAN: Notify System Services WAN v4 Stopped (eth0)
24.09.2020 15:46:30 Start web redirect (CMD_BOOT_NEW)
24.09.2020 15:46:32 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:46:35 health check [ThorGW] init or restart
24.09.2020 15:46:35 health check detect case (ThorGW)
24.09.2020 15:46:40 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:46:41 health check case (SIP LOG)
24.09.2020 15:46:41 [VoIP] SIP Register Timeout: number +61733539335 failed: Reason: DNS error.
24.09.2020 15:46:51 health check [ThorGW] init or restart
24.09.2020 15:46:51 health check detect case (ThorGW)
24.09.2020 15:46:56 health check case (SIP LOG)
24.09.2020 15:46:56 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:47:03 WAN: Pending Over
24.09.2020 15:47:03 WAN: Notify VOIP now switch to LTE.
24.09.2020 15:47:03 WAN: Notify LTE to do Data Connect.
24.09.2020 15:47:03 WAN: Notify VOIP to turn on VoLTE.
24.09.2020 15:47:06 health check [ThorGW] init or restart
24.09.2020 15:47:06 health check detect case (ThorGW)
24.09.2020 15:47:06 NTP: Unable to sync time with time server.
24.09.2020 15:47:11 health check case (SIP LOG)
24.09.2020 15:47:20 WAN: Notify System Services WAN v4 Update (LTE 464)
24.09.2020 15:47:21 health check [ThorGW] init or restart
24.09.2020 15:47:21 health check detect case (ThorGW)
24.09.2020 15:47:24 Start dnsmasq at br0
24.09.2020 15:47:26 health check case (SIP LOG)
24.09.2020 15:47:28 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:47:29 WAN: Notify System Services WAN v6 Update => wwan0
24.09.2020 15:47:35 NTP: Sync time with time server.
24.09.2020 15:47:36 health check [ThorGW] init or restart
24.09.2020 15:47:37 health check detect case (ThorGW)
24.09.2020 15:47:40 Start dnsmasq at br0
24.09.2020 15:47:42 health check case (SIP LOG)
24.09.2020 15:47:44 NTP: Sync time with time server.
24.09.2020 15:47:52 health check [ThorGW] init or restart
24.09.2020 15:47:52 health check detect case (ThorGW)
24.09.2020 15:47:57 health check case (SIP LOG)
24.09.2020 15:48:07 health check [ThorGW] init or restart
24.09.2020 15:48:07 health check detect case (ThorGW)
24.09.2020 15:48:12 health check case (SIP LOG)
24.09.2020 15:48:22 health check [ThorGW] init or restart
24.09.2020 15:48:23 health check detect case (ThorGW)
24.09.2020 15:48:28 health check case (SIP LOG)
24.09.2020 15:48:32 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:48:38 health check [ThorGW] init or restart
24.09.2020 15:48:38 health check detect case (ThorGW)
24.09.2020 15:48:43 health check case (SIP LOG)
24.09.2020 15:48:53 health check [ThorGW] init or restart
24.09.2020 15:48:53 health check detect case (ThorGW)
24.09.2020 15:48:58 health check case (SIP LOG)
24.09.2020 15:49:08 health check [ThorGW] init or restart
24.09.2020 15:49:09 health check detect case (ThorGW)
24.09.2020 15:49:14 health check case (SIP LOG)
24.09.2020 15:49:24 health check [ThorGW] init or restart
24.09.2020 15:49:24 health check detect case (ThorGW)
24.09.2020 15:49:29 health check case (SIP LOG)
24.09.2020 15:49:36 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:49:39 health check [ThorGW] init or restart
24.09.2020 15:49:39 health check detect case (ThorGW)
24.09.2020 15:49:44 health check case (SIP LOG)
24.09.2020 15:49:54 health check [ThorGW] init or restart
24.09.2020 15:49:54 health check detect case (ThorGW)
24.09.2020 15:50:00 health check case (SIP LOG)
24.09.2020 15:50:10 health check [ThorGW] init or restart
24.09.2020 15:50:10 health check detect case (ThorGW)
24.09.2020 15:50:15 health check case (SIP LOG)
24.09.2020 15:50:25 health check [ThorGW] init or restart
24.09.2020 15:50:25 health check detect case (ThorGW)
24.09.2020 15:50:30 health check case (SIP LOG)
24.09.2020 15:50:40 health check [ThorGW] init or restart
24.09.2020 15:50:40 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:50:40 health check detect case (ThorGW)
24.09.2020 15:50:46 health check case (SIP LOG)
24.09.2020 15:50:56 health check [ThorGW] init or restart
24.09.2020 15:50:56 health check detect case (ThorGW)
24.09.2020 15:51:01 health check case (SIP LOG)
24.09.2020 15:51:11 health check [ThorGW] init or restart
24.09.2020 15:51:11 health check detect case (ThorGW)
24.09.2020 15:51:16 health check case (SIP LOG)
24.09.2020 15:51:26 health check [ThorGW] init or restart
24.09.2020 15:51:26 health check detect case (ThorGW)
24.09.2020 15:51:31 health check case (SIP LOG)
24.09.2020 15:51:42 health check [ThorGW] init or restart
24.09.2020 15:51:42 health check detect case (ThorGW)
24.09.2020 15:51:44 DHCPv4: WAN0 REBIND Send Discover
24.09.2020 15:51:44 DHCPv4: WAN0 REBIND receivedSmiley Very HappyHCPOFFER
24.09.2020 15:51:45 DHCPv4: WAN0 BOUND ACK
24.09.2020 15:51:47 health check case (SIP LOG)
24.09.2020 15:51:49 DHCPv4 Script: BOUND(eth0)
24.09.2020 15:51:50 DHCPv4 Script: BOUND(eth0) ProvisionCode = RU5DMzFWxqCAEzJOReyWkuHg6OguvKY04lAgzwptdXzqqy0=
24.09.2020 15:51:50 DHCPv4 Script: BOUND(eth0) IPv4 address: 144.137.7.27/255.255.240.0, lease time: 3600s, Gateway: 144.137.15.254, DNS: 61.9.211.1 61.9.211.33
24.09.2020 15:51:52 PPPoE - stop client on eth0
24.09.2020 15:51:53 WAN: Notify LTE/VOIP to do Data Disconnect/VoLTE off.
24.09.2020 15:51:57 health check [ThorGW] init or restart
24.09.2020 15:51:57 health check detect case (ThorGW)
24.09.2020 15:51:57 WAN: Notify System Services WAN v4 Stopped (LTE 464)
24.09.2020 15:52:02 health check case (SIP LOG)
24.09.2020 15:52:03 WAN: Notify System Services WAN v6 Stopped (wwan0)
24.09.2020 15:52:05 Start web redirect (CMD_BOOT_NEW)
24.09.2020 15:52:12 health check [ThorGW] init or restart
24.09.2020 15:52:12 health check detect case (ThorGW)
24.09.2020 15:52:14 WAN: Notify System Services WAN v4 Update => eth0
24.09.2020 15:52:17 health check case (SIP LOG)
24.09.2020 15:52:18 Start dnsmasq at br0
24.09.2020 15:52:21 [VoIP] SIP Registered: IP-Address: 144.137.7.27, VoIP number: +61733539335, URI[sip:58.162.37.246:5060;transport=udp].
24.09.2020 15:52:23 TR069: Current connection request URL: http://144.137.7.27:51007/YAWWF63EgnxqAdteuCvHQWX
24.09.2020 15:52:27 TR069: Detect value changeSmiley Very Happyevice.Services.X_TELSTRA_IWIFI.1.ExtendedStatus.
24.09.2020 15:52:27 TR069: Detect value changeSmiley Very Happyevice.ManagementServer.ConnectionRequestURL.
24.09.2020 15:52:27 health check [ThorGW] init or restart
24.09.2020 15:52:28 health check detect case (ThorGW)
24.09.2020 15:52:28 NTP: Sync time with time server.
24.09.2020 15:52:28 TR069: Sending 4 VALUE CHANGE inform to ACS: 58.162.32.33.
24.09.2020 15:52:28 TR069: Received InformResponse
24.09.2020 15:52:28 TR069: Received GetParameterValues
24.09.2020 15:52:29 TR069: Sending GetParameterValuesResponse
24.09.2020 15:52:29 TR069: Received GetParameterValues
24.09.2020 15:52:29 TR069: Sending GetParameterValuesResponse
24.09.2020 15:52:29 TR069: Received GetParameterValues
24.09.2020 15:52:29 TR069: Sending GetParameterValuesResponse
24.09.2020 15:52:29 TR069: Received GetParameterValues
24.09.2020 15:52:29 TR069: Sending GetParameterValuesResponse
24.09.2020 15:52:29 TR069: Received GetParameterValues
24.09.2020 15:52:29 TR069: Sending GetParameterValuesResponse
24.09.2020 15:52:29 TR069: Received GetParameterValues
24.09.2020 15:52:29 TR069: Sending GetParameterValuesResponse
24.09.2020 15:52:29 TR069: Session end.
24.09.2020 15:52:33 health check case (SIP LOG)
24.09.2020 15:52:40 DHCPv6: Request on eth0, interval 4000ms.
24.09.2020 15:52:42 DHCPv6: gets IPv6 address: 2001:8003:f00:7209:d43c:cf48:f631:5264/128, valid/preferred: 4679/4679, PD: 2001:8003:e13e:3500::/56, valid/preferred: 4679/4679, gateway: fe80::d207:caff:fed6:8243, DNS: 2001:8002:e42:f001::f5ff 2001:8002:e41:f001::f5ff
24.09.2020 15:52:42 WAN: Notify System Services WAN v6 Update => eth0
24.09.2020 15:52:43 health check [ThorGW] init or restart
24.09.2020 15:52:43 health check detect case (ThorGW)
24.09.2020 15:52:43 Start dnsmasq at br0
24.09.2020 15:52:48 health check case (SIP LOG)
24.09.2020 15:52:49 Start dnsmasq at br0
24.09.2020 15:52:52 NTP: Sync time with time server.
24.09.2020 15:52:52 TR069: Current connection request URL: http://[2001:8003:f00:7209:d43c:cf48:f631:5264]:51007/YAWWF63EgnxqAdteuCvHQWX
24.09.2020 15:52:52 WAN: Notify System Services WAN v6 Update => eth0
24.09.2020 15:52:55 TR069: Detect value changeSmiley Very Happyevice.ManagementServer.ConnectionRequestURL.
24.09.2020 15:52:58 TR069: Sending 4 VALUE CHANGE inform to ACS.
24.09.2020 15:52:58 TR069: Inform Fail!!(Invalid URL or ACS unreachable)
24.09.2020 15:52:58 TR069: ACS connection failed with error code 0
24.09.2020 15:52:58 TR069: Next ACS connection in 6 seconds
24.09.2020 15:52:58 health check [ThorGW] init or restart
24.09.2020 15:52:58 health check detect case (ThorGW)
24.09.2020 15:52:59 Start dnsmasq at br0
24.09.2020 15:53:01 NTP: Sync time with time server.
24.09.2020 15:53:03 TR069: Sending 4 VALUE CHANGE inform to ACS: 2001:8006:3100:2100::1.
24.09.2020 15:53:03 TR069: Received InformResponse
24.09.2020 15:53:03 TR069: Received GetParameterValues
24.09.2020 15:53:03 health check case (SIP LOG)
24.09.2020 15:53:03 TR069: Sending GetParameterValuesResponse
24.09.2020 15:53:03 TR069: Received GetParameterValues
24.09.2020 15:53:03 TR069: Sending GetParameterValuesResponse
24.09.2020 15:53:03 TR069: Received GetParameterValues
24.09.2020 15:53:04 TR069: Sending GetParameterValuesResponse
24.09.2020 15:53:04 TR069: Received GetParameterValues
24.09.2020 15:53:04 TR069: Sending GetParameterValuesResponse
24.09.2020 15:53:04 TR069: Received GetParameterValues
24.09.2020 15:53:04 TR069: Sending GetParameterValuesResponse
24.09.2020 15:53:04 TR069: Session end.
24.09.2020 15:53:13 health check [ThorGW] init or restart
24.09.2020 15:53:14 health check detect case (ThorGW)
24.09.2020 15:53:19 health check case (SIP LOG)
24.09.2020 15:53:29 health check [ThorGW] init or restart
24.09.2020 15:53:29 health check detect case (ThorGW)
24.09.2020 15:53:34 health check case (SIP LOG)
24.09.2020 15:53:44 health check [ThorGW] init or restart
24.09.2020 15:53:44 health check detect case (ThorGW)
24.09.2020 15:53:49 health check case (SIP LOG)
24.09.2020 15:53:59 health check [ThorGW] init or restart
24.09.2020 15:54:00 health check detect case (ThorGW)
24.09.2020 15:54:05 health check case (SIP LOG)
24.09.2020 15:54:15 health check [ThorGW] init or restart
24.09.2020 15:54:15 health check detect case (ThorGW)
24.09.2020 15:54:20 health check case (SIP LOG)
24.09.2020 15:54:30 health check [ThorGW] init or restart
24.09.2020 15:54:30 health check detect case (ThorGW)
24.09.2020 15:54:35 health check case (SIP LOG)
24.09.2020 15:54:45 health check [ThorGW] init or restart
24.09.2020 15:54:45 health check detect case (ThorGW)
24.09.2020 15:54:51 health check case (SIP LOG)
24.09.2020 15:55:01 health check [ThorGW] init or restart
24.09.2020 15:55:01 health check detect case (ThorGW)
24.09.2020 15:55:06 health check case (SIP LOG)
24.09.2020 15:55:16 health check [ThorGW] init or restart
24.09.2020 15:55:16 health check detect case (ThorGW)
24.09.2020 15:55:21 health check case (SIP LOG)
24.09.2020 15:55:31 health check [ThorGW] init or restart
24.09.2020 15:55:31 health check detect case (ThorGW)
24.09.2020 15:55:36 health check case (SIP LOG)
24.09.2020 15:55:47 health check [ThorGW] init or restart
24.09.2020 15:55:47 health check detect case (ThorGW)
24.09.2020 15:55:52 health check case (SIP LOG)
24.09.2020 15:56:02 health check [ThorGW] init or restart
24.09.2020 15:56:02 health check detect case (ThorGW)
24.09.2020 15:56:07 health check case (SIP LOG)
24.09.2020 15:56:17 health check [ThorGW] init or restart
24.09.2020 15:56:17 health check detect case (ThorGW)
24.09.2020 15:56:22 health check case (SIP LOG)
24.09.2020 15:56:32 health check [ThorGW] init or restart
24.09.2020 15:56:33 health check detect case (ThorGW)
24.09.2020 15:56:38 health check case (SIP LOG)
24.09.2020 15:56:48 health check [ThorGW] init or restart
24.09.2020 15:56:48 health check detect case (ThorGW)
24.09.2020 15:56:53 health check case (SIP LOG)
24.09.2020 15:57:03 health check [ThorGW] init or restart
24.09.2020 15:57:03 health check detect case (ThorGW)
24.09.2020 15:57:08 health check case (SIP LOG)
24.09.2020 15:57:18 health check [ThorGW] init or restart
24.09.2020 15:57:19 health check detect case (ThorGW)
24.09.2020 15:57:24 health check case (SIP LOG)
24.09.2020 15:57:34 health check [ThorGW] init or restart
24.09.2020 15:57:34 health check detect case (ThorGW)
24.09.2020 15:57:39 health check case (SIP LOG)
24.09.2020 15:57:49 health check [ThorGW] init or restart
24.09.2020 15:57:49 health check detect case (ThorGW)
24.09.2020 15:57:53 Local user 192.168.0.3 has successfully logged into GUI.
24.09.2020 15:57:54 health check case (SIP LOG)
24.09.2020 15:58:04 health check [ThorGW] init or restart
24.09.2020 15:58:05 health check detect case (ThorGW)
24.09.2020 15:58:10 health check case (SIP LOG)
24.09.2020 15:58:20 health check [ThorGW] init or restart
24.09.2020 15:58:20 health check detect case (ThorGW)
24.09.2020 15:58:25 health check case (SIP LOG)

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Dropouts

Your modem is loosing its connection to the Telstra server

 

24.09.2020 15:45:54 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 4
24.09.2020 15:46:03 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 4

 

There is an intermittent fault on the NBN link. Probably a faulty coax tap on the street cabling. It will need an NBN technician visit to investigate and repair.

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Level 3: Gumshoe

Re: Dropouts

Thank you for that.

I keep faulting it with Telstra, they remotely reset the modem and claim problem solved. Any idea how I get them to escalate to NBN Co?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Dropouts

Lodge a complaint with TIO.

Highlighted
Level 3: Gumshoe

Re: Dropouts

You are a supreme being.

 

Got NBN Tech out this morning, he changed the connector in the pit outside my premises, and no dropouts for a few hours now.

 

The hardest bit of the whole exercise is convincing Telstra it is a NBN problem and needs escalating to NBN Co

 

I really appreciate your help and expertise. Thank you.

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