Three weeks (Wednesday) ago my home broadband started the old go slow. When looking closer I found that the account had been restricted due to a discrepancy in the amount paid on my bill. I rang and spoke to a consultant and paid it straight away. He assured me in writing all would be fixed. Note. No warning messages had been sent. By Saturday my account had been canceled and sent to debt recovery. On Monday I had to go into a Telstra store to get a prepaid service. Tuesday I rang Telstra call centre and spend 90 min searching for an explanation and setting up a new account and new iphone with assurances I would not be billed and could keep the same number.
Several days later I get messages telling me the important details amongst them a totally new mobile number and a bill for $1000. Two weeks and Numerous calls later (and each time having to reexplain the whole situation) it’s settled that the broadband would be connected and mobile set up. I’d already argued with the lowly skilled operators that a technician didn’t need to visit. Every other time I was able to do it myself and nothing had changed. Of course come the end of this particular Wenesday( 2 weeks after initial complaint) and I have to call again because the connection did not work. I was told it would be escalated and completed within 24 to 48 hours. It’s a switch of a button and it takes that long. So Friday arrives and low and behold no internet. i have to wait until the following Monday. Monday arrives ( today) and you guessed it. NO INTERNET. Apparently the initial escalation is only to get my case onto the main escalation list which will take another 48 hrs. I have lost business opportunities because of this ridiculous and unacceptable behaviour
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