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Level 3: Gumshoe

E-mail and VPN

Answered

Why cant I use my Bigpond e-mail whilst I am connected to VPN I have sent a question to Bitdefender and received this answer …..

Hi John,

 

Thank you for your reply.

 

When using a VPN, most often email providers will block the access, as the IP you're trying to send the emails is different from the one previously used. We recommend checking with the email provider if there are any settings that can be made (2-factor authentication, safe application settings, etc) in order to allow Outlook to send/receive emails, no matter the IP you're device has. 

 

We are here for you should you require further assistance.

Have a good day!

 

Best regards,

Nina Anghel

Technical Support Engineer 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: E-mail and VPN

If your VPN is connecting to a server outside of Australia, its not going to work. In general I wouldn't recommend using your Bigpond email via an email client over a VPN. If you do want to use your email over a VPN, I would recommend using the webmail at www.email.telstra.com
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

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5 REPLIES 5
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Level 23: Superhero
Level 23: Superhero

Re: E-mail and VPN

If you're using a VPN to appear in another country it's going cause issues. Are you using the VPN connecting to an Australian server hosted by your VPN provider?
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
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Level 3: Gumshoe

Re: E-mail and VPN

I am using the VPN hosted by Bitdefender Anti Virus 2019!

Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: E-mail and VPN

If your VPN is connecting to a server outside of Australia, its not going to work. In general I wouldn't recommend using your Bigpond email via an email client over a VPN. If you do want to use your email over a VPN, I would recommend using the webmail at www.email.telstra.com
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Highlighted
Level 3: Gumshoe

Re: E-mail and VPN

Thanks for your help this is the reply I sent to Bitdefender Anti Virus ……………..
I have just worked it out I need to connect to an Australian VPN and the only way I can do this is if I pay you more money, I might have known it was just another way to get money out of us!
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Level 19: Deputy Director

Re: E-mail and VPN

It is because of ssl transport blocking.

Kudos and thanks welcomed

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