I am on a 100/40 NBN HFC plan with Bigpond. I have recently started streaming to the gaming website known as twitch.tv, at a constant 6 mbit/s. I've noticed that only when I upload for extended periods of time does my internet drop out, or my internet gets extremely lagged out. I can download / watch livestreams for hours but when it comes to uploading my internet will inevitably drop out.
What I usually notice is that when the "drop out" does start to occur, I may not always completely disconnect. For example, I use an app called Discord which has a VoIP feature, I may be talking with some friends when these drop outs occur, what will happen is my livestream will completely stop, upload completely halts to 0 kb/s, I cannot load any web pages or videos or anything like that. However, there is still enough bandwith available for me to receive VoIP and text data within discord. It almost feels like I am getting extremely throttled for a minute or two before all resumes to normal.
These drop outs will typically happen within 1-2 hours of attempting to upload at a constant rate. Any ideas what the issue is here? I usually power cycle my Arris CM8200 and the Telstra Gateway modem after these events, doesn't seem to make much difference.
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Signal levels could be out of spec (upstream power is the most common due to a corroded TAP)
You can't check the RF statistics in the Arris modems the same way you could with Telstra cable modems so you'll have to contact NBN Assurance so they can take a look
Will do. By NBN Assurance do you mean just contact Telstra? Or is this a separate number I should be calling
Telstra's NBN Assurance 1800 834 273