CrowdSupport®
Highlighted
Level 1: Cadet

Extended periods of constant Upload results in drop outs / extreme packet loss on NBN HFC

I am on a 100/40 NBN HFC plan with Bigpond. I have recently started streaming to the gaming website known as twitch.tv, at a constant 6 mbit/s. I've noticed that only when I upload for extended periods of time does my internet drop out, or my internet gets extremely lagged out. I can download / watch livestreams for hours but when it comes to uploading my internet will inevitably drop out.

 

What I usually notice is that when the "drop out" does start to occur, I may not always completely disconnect. For example, I use an app called Discord which has a VoIP feature, I may be talking with some friends when these drop outs occur, what will happen is my livestream will completely stop, upload completely halts to 0 kb/s, I cannot load any web pages or videos or anything like that. However, there is still enough bandwith available for me to receive VoIP and text data within discord. It almost feels like I am getting extremely throttled for a minute or two before all resumes to normal.

 

These drop outs will typically happen within 1-2 hours of attempting to upload at a constant rate. Any ideas what the issue is here? I usually power cycle my Arris CM8200 and the Telstra Gateway modem after these events, doesn't seem to make much difference.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Extended periods of constant Upload results in drop outs / extreme packet loss on NBN HFC

Signal levels could be out of spec (upstream power is the most common due to a corroded TAP)

 

You can't check the RF statistics in the Arris modems the same way you could with Telstra cable modems so you'll have to contact NBN Assurance so they can take a look

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 1: Cadet

Re: Extended periods of constant Upload results in drop outs / extreme packet loss on NBN HFC

Will do. By NBN Assurance do you mean just contact Telstra? Or is this a separate number I should be calling

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Extended periods of constant Upload results in drop outs / extreme packet loss on NBN HFC

Telstra's NBN Assurance Smiley Happy 1800 834 273

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit