Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Fig Tree Pocket outage
Hi Mrjock,
Any newly reported issues can be found here: http://tel.st/6x6a
There is an issue that has been ongoing, since 9th March, and this may be affecting your service.
I will get this one through to our tech guys who can assist to further investigate for you. They are not in over the weekend, but should be able to respond by Monday.
Ivan
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Fig Tree Pocket outage
Some sense at last, you don't know how appreciated your response is. Thank you.
I look forward to further updates, and a resolution in the near future.
Dave
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Fig Tree Pocket outage
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Fig Tree Pocket outage
That's no good Mrjock,
I've just had another look at our Service Status page that Ivan linked you to, and it looks like we have fixed the issue so if you are still having problems I'd recommend having a chat to our Foxtel Faults team on 131999 about that.
-Dylan
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Fig Tree Pocket outage
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Fig Tree Pocket outage
Hi DFT,
If there is no outage listed I would recommend following this up with our Tech Support team on 133933 so we can follow this up for you
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Fig Tree Pocket outage
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Fig Tree Pocket outage
Hi DFT,
I would firstly suggest clearing your browser cache, and if the issue is still ongoing I would recommend you try performing a factory reset on your modem.
The best way to do it is via the modem interface http://192.168.0.1, but can also be done by holding in the Reset button for approximately 10 seconds or until the power light flashes. Please note that the second method can take a few attempts to be successful.
Once returned to factory defaults, please allow 10 minutes before retesting.
If this is for a new modem, then we may need to manually update the modems MAC ID into the account system, and you will need to speak with our Accounts team (13 22 03 or https://livechat.telstra.com/) to organise this.
If this is an existing modem and/or service, then this will need to be investigated further. Have you contacted Tech Support on 133 933 yet?
- Shelly
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
Related Content
-
Fig Tree Pocket outage
Find out more -
Outage Figtree pocket Queensland
Find out more