Highlighted
Level 2: Rookie

fixed wireless nbn

Answered

Ordered fixed wireless broadband early February this year-received the modem soon after with a txt message informing me of a date that a technician would arrive to install antenna and wan.

Took a day off work but no show by the technician.

After numerous phone calls with people passing the buck I`m at a loss what to do.

So far I`ve been sent four bills,up to four hundred now and late reminders even though I rang billing after the first bill and she said she would freeze billing till it was sorted out.

I`m even getting txt messages that my service will be interrupted temporalily even though I don`t have one.

I find it strange that a communications company is so bad at communicating and charging for a service that hasn`t had one single kb passed over it since supposedly being connected.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: fixed wireless nbn

I'm sure the complaints team will be able to get your NBN connection sorted and your sanity back in the process.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 23: Superhero
Level 23: Superhero

Re: fixed wireless nbn

I would recommend raising a complaint so that that complaints team can get this resolved. There is a link below in my signature to raise a complaint.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.
Highlighted
Level 2: Rookie

Re: fixed wireless nbn

Thanks!
Just given that a shot-thought it funny they asked what I would like as an outcome.
My 'sanity' was my reply :-)
Highlighted
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: fixed wireless nbn

I'm sure the complaints team will be able to get your NBN connection sorted and your sanity back in the process.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit