Williamdib
Level 3: Gumshoe

Fortnite packet loss Pc

Hi everyone,
I've had a major issue for over 1 year with optus nbn they couldn't get it resolved.

i was on their top nbn 100 plan + speed ball, BS if you ask me.

I'm currently running a new High end gaming Pc ethernet connection and what happened was severe Packet loss in game, up and down hovers around 1-3% but while in action it will dramatically increase to sometimes 60%, high ping spikes sometimes 1000 ms and stupid lag.  

 

Over the year they sent out nbn techs and optus techs, they changed the nbn modem and router they gave me TWICE!! 

They made me run all pc edits and "fixes" like dns flush, network resets, sending speed tests, trace routes, set up VPN, Dynamic Dns, some windows change settings, port forwarding, connect to wifi (which at times was a bit better), reset pc to factory, reset modems and routers, changed dns to google and they kept changing my ip address and it kept getting worse AND on top of everything they told me to go buy a gaming router which i spent $500 on a xr500 and NOTHING HELPED. Finally i called it quits and after 25 years with them they said" sorry we cant help you".

 

So i got out of the contract free off charge and signed with Telstras Premium Package.

 

So far so good, but i'm still receiving packet loss and ping spikes, not as bad but its still restricting me from playing competitive online multiplayer gaming and Stream.

I've ran test with Telstra speed test my server is Chatswood!? i currently live in Punchbowl Sydney NSW, with a HFC connection tests are 90 down 16 up on average and average 8ms.
ANY ONE care to help with my issue please?

I've done all game fixes and contacted the tech help from several games and still they said its from my ISP's end. SERVER BLOCKS? 

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14 REPLIES 14
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Fortnite packet loss Pc

Chatswood is a hub to telstras core network so no issue do you have any traceroute or ping plotter results the the game server you're connecting to that show the loss?

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Williamdib
Level 3: Gumshoe

Re: Fortnite packet loss Pc

Tracing route to qosping-aws-ap-southeast-2.ol.epicgames.com [13.210.122.252]
over a maximum of 30 hops:

1 1 ms 2 ms 2 ms mymodem [192.168.0.1]
2 13 ms 9 ms 9 ms gateway.nb02.sydney.asp.telstra.net [58.162.26.66]
3 12 ms 10 ms 10 ms ae252.chw-ice301.sydney.telstra.net [203.50.62.86]
4 10 ms 12 ms 12 ms bundle-ether25.chw-core10.sydney.telstra.net [203.50.61.64]
5 9 ms 11 ms 9 ms bundle-ether1.chw-edge903.sydney.telstra.net [203.50.11.177]
6 13 ms 13 ms 10 ms ama3305026.lnk.telstra.net [203.54.209.38]
7 * * * Request timed out.
8 * * * Request timed out.
9 9 ms 9 ms 13 ms 52.95.37.195
10 17 ms 13 ms 14 ms 150.222.112.143
11 12 ms 10 ms 10 ms 150.222.112.138
12 16 ms 18 ms 21 ms 52.95.36.107
13 9 ms 12 ms 11 ms 54.240.192.239
14 14 ms 13 ms 11 ms ec2-13-210-122-252.ap-southeast-2.compute.amazonaws.com [13.210.122.252]

Trace complete.

 

look at the results but in game i get packet loss??!!??

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: Fortnite packet loss Pc

Try downloading and running pingplotter while you're gaming
https://www.pingplotter.com/

If you experience issues, send through a screenshot of the pingplotter results at the time it happens

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
Williamdib
Level 3: Gumshoe

Re: Fortnite packet loss Pc

i downloaded ping plotter, how do i get it to ping the game while im playing?

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Fortnite packet loss Pc

Do a plot to the same address you used in the tracert command.

Williamdib
Level 3: Gumshoe

Re: Fortnite packet loss Pc

(tracert qosping-aws-ap-southeast-2.ol.epicgames.com) > "%USERPROFILE%\desktop\fortnite_tracert.txt"

 

this is what i right clicked and entered in "cmd"
how do i put that in ping plotter or shall i use the ip address that cmd gives after the trace route

Williamdib
Level 3: Gumshoe

Re: Fortnite packet loss Pc

Tracing route to qosping-aws-ap-southeast-2.ol.epicgames.com [13.210.58.172]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms mymodem [192.168.0.1]
2 10 ms 9 ms 10 ms gateway.nb02.sydney.asp.telstra.net [58.162.26.66]
3 17 ms 16 ms 24 ms ae252.chw-ice301.sydney.telstra.net [203.50.62.86]
4 11 ms 11 ms 17 ms bundle-ether25.chw-core10.sydney.telstra.net [203.50.61.64]
5 10 ms 10 ms 9 ms bundle-ether1.chw-edge903.sydney.telstra.net [203.50.11.177]
6 24 ms 11 ms 13 ms ama3305026.lnk.telstra.net [203.54.209.38]
7 * * * Request timed out.
8 * * * Request timed out.
9 10 ms 14 ms 10 ms 52.95.37.183
10 11 ms 10 ms 15 ms 150.222.112.131
11 13 ms 11 ms 14 ms 150.222.112.132
12 41 ms 12 ms 16 ms 52.95.36.63
13 13 ms 11 ms 14 ms 52.95.38.19
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 19 ms 10 ms 12 ms ec2-13-210-58-172.ap-southeast-2.compute.amazonaws.com [13.210.58.172]

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Fortnite packet loss Pc

Paste qosping-aws-ap-southeast-2.ol.epicgnames.com into the Text box top left and click on the green arrow on the righthand side of the box.

 

Williamdib
Level 3: Gumshoe

Re: Fortnite packet loss Pc

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Fortnite packet loss Pc

Try doing a plot to 13.210.58.172 

Williamdib
Level 3: Gumshoe

Re: Fortnite packet loss Pc

its currently running do i need to play for it to pick up loss etc... or do i leave it for a while running?

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Fortnite packet loss Pc

Playing the game will simulate the load on the PC and the network. With no load on the network there is unlikely to be heavy packet loss. So it would be better to leave the test running while playing a game.

Williamdib
Level 3: Gumshoe

Re: Fortnite packet loss Pc

this is what resulted after a while, in game i was back and forth on 1-2% upload loss some ping spikes. 

cf4
Level 24: Supreme Being
Level 24: Supreme Being

Re: Fortnite packet loss Pc

I can't see anything wrong with the ping plot. There is no packet loss and it is not unusual to have spikes of 151 ms. The link that has the longest spike is 52.95.37.183 - 150.222.112.132 belongs to Amazon. Which indicates an amazon congestion problem.

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