Level 1: Cadet

Foxtel package added without consent

Updated Foxtel box and it was confirmed no extras to be added to account - only to find an extra package was added without consent/authorisation. Now can't contact them to have it removed. Still expected to pay for extras even though not used.

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Community Manager Community Manager
Community Manager

Re: Foxtel package added without consent

Hi @can66


Apologies for any delay getting support for your billing enquiry.

Unfortunately no one on CrowdSupport has access to your account to assist here. 


Our team have received your bill query if you have sent us a message in the My Telstra App, however there is a delay in processing these at the moment.

If you have not yet done so, please send us a message through the My Telstra App, messages are being responded to in order of urgency.


If you have had issues messaging us, please ensure you have updated the 24x7 App to the My Telstra App, as the message/chat function works differently.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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