Level 1: Cadet

Free data top up not working

I have been trying for 2 days to use one of our 3 free data top ups but it's not working. I have contacted telstra through 24 7 chat yesterday and also called telstra today. I have been advised that the request is pending activation. However after a couple of hours, if I log back into my account the request is no longer pending and states I have 3 free data top ups available. I don't understand why this is occurring, it's the first time I have tried to utilise this since being a telstra customer for over 15 years and is very frustrating. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 23: Superhero

Re: Free data top up not working


It sounds like yet another system software issue.

I think you'll need to speak to Telstra  again if it keeps cancelling the request.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit