Level 1: Cadet

Free nbn upgrade

Answered

I received a call from Telstra offering a free nbn upgrade that requires a software and hardware update for the modem. The consultant needed to connect to the modem and install a software upgrade first. Is this a legitimate offer from Telstra?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Free nbn upgrade

No it is not a legitimate offer. A speed upgrade does not require a change of modem firmware. The hacker will install malware on your device that will enable them to monitor your key strokes, steal your personal data or lock your files and demand a fee to unlock the files.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Free nbn upgrade

No it is not a legitimate offer. A speed upgrade does not require a change of modem firmware. The hacker will install malware on your device that will enable them to monitor your key strokes, steal your personal data or lock your files and demand a fee to unlock the files.

View solution in original post

Support Team
Support Team

Re: Free nbn upgrade

Hey @Kirbyaceb

 

Just echoing what @cf4 said, that certainly doesn't sound like something we'd offer. Please let us know if there's anything we can help you with.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Support Team
Support Team

Re: Free nbn upgrade

HI Kirbyaceb, Just checking in to see if you need a further hand? Regards - Tom

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit